Communicating Effectively Flashcards
1
Q
5 guidelines to communicating effectively
A
1- target properly (time, audience, format) 2- provide only info needed 3- allocate resources 4- consider stakeholder info needs 5- review periodically
2
Q
Communication Requirement Analysis (CRA)
A
tool used to determine communication complexity. If # too high, maybe too many stakeholders or too frequent
use formula [n(n-1)]/2
Need org chart and stakeholder register
3
Q
Communication Models
A
Basic (sender & receiver)
Interactive (acknowledgement and feedback)
4
Q
Noise in communication
A
noise distorts message
complicates message
cultural, technology, language,
5
Q
Tools & Techniques to Monitor Communication
A
Expert Judgement Meetings PMIS Data Representation Interpersonal Skills & team skills Stakeholder Engagement Issue Matrix
6
Q
Tools & Techniques to Manage Communication
A
Communication Technology Communication Methods Communication Skills PMIS Project Reporting Interpersonal & Team skills