Communicating Effectively Flashcards

1
Q

5 guidelines to communicating effectively

A
1- target properly (time, audience, format)
2- provide only info needed
3- allocate resources
4- consider stakeholder info needs
5- review periodically
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2
Q

Communication Requirement Analysis (CRA)

A

tool used to determine communication complexity. If # too high, maybe too many stakeholders or too frequent
use formula [n(n-1)]/2
Need org chart and stakeholder register

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3
Q

Communication Models

A

Basic (sender & receiver)

Interactive (acknowledgement and feedback)

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4
Q

Noise in communication

A

noise distorts message
complicates message
cultural, technology, language,

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5
Q

Tools & Techniques to Monitor Communication

A
Expert Judgement
Meetings
PMIS
Data Representation
Interpersonal Skills & team skills
Stakeholder Engagement Issue Matrix
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6
Q

Tools & Techniques to Manage Communication

A
Communication Technology
Communication Methods
Communication Skills
PMIS
Project Reporting
Interpersonal & Team skills
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