Knowledge Checks - Chapter 9 Flashcards
The processes in the Project Human Resource Management knowledge area occur in the __ and __ process groups of the Project Management Life cycle
planning, executing
The role that accepts the product of the project and provides financial resources for the project is the __ whereas the role that sets organizational priorities between projects and the triple constraints is performed by __ __
sponsor, senior management
The __ and __ grid identifies activities, documents, and other deliverables along with the person accountable for those activities
roles and responsibilities
Develop Project Team is in the __ process group and has the key output of __
executing, team performance assessment
The two forms of project manager authority that PMI states are the most effective are __ and __
expert, reward
The four stages of team growth according to the Tuckman Model are, in order, __, __, __ and __
forming, storming, norming, performing
The psychologist who introduced his concept of a hierarchy of needs was __ __
Abraham Maslow
The management theory that assumes the average person dislikes work, has no ambition, avoids responsibility and is not too intelligent is entitled __
Theory X
__ focused on increasing employee loyalty to the company by providing a job for life with a strong focus on the well-being of the employee
Theory Z
A key output of the Manage Project Team process is __ __
change requests
PMI considers __ as the best approach in resolving conflict while it considers __ the worst approach
confrontation, forcing
The leadership model in which the manager of a team applies more direction to managing inexperienced employees, and then moves to a delegating approach as the team members grow in skill and capability is called__ __
situational leadership
Frederick Herzberg found that the factors causing job satisfaction (and presumably motivation) were different from that causing job dissatisfaction. He called the __ __ elements that, if not satisfied, would lead to job dissatisfaction
hygiene factors
__ __ is the belief that increased effort will lead to increased performance; i.e. “If I work harder, the outcome will be better”.
Expectancy theory
The top three causes of conflict on a project are: __, __ __, and __
schedule, project priority, resources
__ __ __addresses the effectiveness of the team as a whole, while __ __ __ address the performance of individuals on the team
team performance assessment, project performance appraisal
The concept that individuals are motivated by the need for power, achievement and affiliation is known as __ __, developed by David McClelland
achievement theory
The type of power that a PM can exhibit by offering perks or other benefits is called __ power
reward
