Knowledge Checks - Chapter 9

Question 1

The processes in the Project Human Resource Management knowledge area occur in the __ and __ process groups of the Project Management Life cycle

Answer 1

planning, executing

Question 2

The role that accepts the product of the project and provides financial resources for the project is the __ whereas the role that sets organizational priorities between projects and the triple constraints is performed by __ __

Answer 2

sponsor, senior management

Question 3

The __ and __ grid identifies activities, documents, and other deliverables along with the person accountable for those activities

Answer 3

roles and responsibilities

Question 4

Develop Project Team is in the __ process group and has the key output of __

Answer 4

executing, team performance assessment

Question 5

The two forms of project manager authority that PMI states are the most effective are __ and __

Answer 5

expert, reward

Question 6

The four stages of team growth according to the Tuckman Model are, in order, __, __, __ and __

Answer 6

forming, storming, norming, performing

Question 7

The psychologist who introduced his concept of a hierarchy of needs was __ __

Answer 7

Abraham Maslow

Question 8

The management theory that assumes the average person dislikes work, has no ambition, avoids responsibility and is not too intelligent is entitled __

Answer 8

Theory X

Question 9

__ focused on increasing employee loyalty to the company by providing a job for life with a strong focus on the well-being of the employee

Answer 9

Theory Z

Question 10

A key output of the Manage Project Team process is __ __

Answer 10

change requests

Question 11

PMI considers __ as the best approach in resolving conflict while it considers __ the worst approach

Answer 11

confrontation, forcing

Question 12

The leadership model in which the manager of a team applies more direction to managing inexperienced employees, and then moves to a delegating approach as the team members grow in skill and capability is called__ __

Answer 12

situational leadership

Question 13

Frederick Herzberg found that the factors causing job satisfaction (and presumably motivation) were different from that causing job dissatisfaction. He called the __ __ elements that, if not satisfied, would lead to job dissatisfaction

Answer 13

hygiene factors

Question 14

__ __ is the belief that increased effort will lead to increased performance; i.e. “If I work harder, the outcome will be better”.

Answer 14

Expectancy theory

Question 15

The top three causes of conflict on a project are: __, __ __, and __

Answer 15

schedule, project priority, resources

Question 16

__ __ __addresses the effectiveness of the team as a whole, while __ __ __ address the performance of individuals on the team

Answer 16

team performance assessment, project performance appraisal

Question 17

The concept that individuals are motivated by the need for power, achievement and affiliation is known as __ __, developed by David McClelland

Answer 17

achievement theory

Question 18

The type of power that a PM can exhibit by offering perks or other benefits is called __ power

Answer 18

reward