Knowledge Checks - Chapter 8

Question 1

The limits that are calculated on a statistical process control chart are the __ limits, whereas the limits that are set by the customer are called the __ limits

Answer 1

control, specification

Question 2

A comparison of project activities against a known standard is called __

Answer 2

benchmarking

Question 3

Weighing the cost of implementing quality against the benefit it will deliver for the project is called a __ __ __

Answer 3

cost-benefit analysis

Question 4

The tool that is used to test multiple factors simultaneously is called __ __ __

Answer 4

deign of experiments

Question 5

__ is the lowest cost of quality, while __ is the highest cost of quality

Answer 5

prevention, internal

Question 6

The tipping point where benefits or revenues received from improving quality equals the cost to achieve that quality is called a __ __

Answer 6

marginal analysis

Question 7

A process that establishes a financial measure of the user dissatisfaction with a product’s performance, as it deviates from a target value, is described in Taguchi’s __ __

Answer 7

loss function

Question 8

Fitness for use’ was a concept pioneered by __ __

Answer 8

Joseph Juran

Question 9

The five levels of the CMMI are in order; __, __, __, __, __

Answer 9

Initial, managed, defined, quantitatively managed, optimized

Question 10

The amount of inventory carried in a __ __ __ process is typically zero

Answer 10

just-in-time (JIT)

Question 11

Six Sigma represents an accuracy of __ %

Answer 11

99.9999%

Question 12

Continuous, incremental improvement in a product or process is called __ in Japan

Answer 12

Kaizan

Question 13

Deming observed that at least __ % of the cost of quality (or poor quality) is management’s responsibility

Answer 13

85%

Question 14

__ __ states that the probability of one event occurring does not affect the probability of another event occurring

Answer 14

statistical independence

Question 15

The key output of the Plan Quality process is the __ __ __

Answer 15

quality management plan

Question 16

A product that is not particularly attractive but meets your quality criteria for fitness for use can be described as __ __, but high quality

Answer 16

low grade

Question 17

The key output of Perform Quality Assurance is __ __

Answer 17

change requests

Question 18

Data that you can perform mathematical computations is called __ or __, whereas data that describes a label or a pass/fail scenario is described as __ or __ data

Answer 18

variable or continuous, attribute or discrete

Question 19

The quality pioneer that promoted the idea of zero defects was __ __

Answer 19

Philip Crosby

Question 20

Kaoru Ishikawa created a diagram used to ferret out root causes of problems that was called the __ __ __ diagram

Answer 20

cause and effect

Question 21

The __ __ is used to determine if the data in an SPC chart is out of control, even though the data points are within the control limits of the chart

Answer 21

zone test

Question 22

The __ chart is used to identify critical issues in descending order of frequency

Answer 22

Pareto

Question 23

To determine if a change in ‘X’ corresponds to a change in ‘Y’, the chart that best displays this correlation is the __ __

Answer 23

scatter diagram

Question 24

__ __ means that two events cannot occur in a single trial

Answer 24

mutual exclusivity

Question 25

The key output of Perform Quality Control is __ __

Answer 25

validated deliverables