Knowledge Checks - Chapter 10

Question 1

__ __ is the process of identifying all individuals or organizations that can be positively or negatively impacted by the project

Answer 1

identify stakeholders

Question 2

Identifying all potential stakeholders, their potential impact on the project and assessing how key stakeholders may respond to specific situations is called __ __

Answer 2

stakeholder analysis

Question 3

The __ __ includes all information about the stakeholder, including his/her power, impact, and influence level on the project

Answer 3

stakeholder register

Question 4

An approach to increase the support for the project and minimize negative stakeholder influence is called a __ __ __

Answer 4

stakeholder management strategy

Question 5

Only __ % of your message is conveyed in the words themselves, while __ % of the message is conveyed in vocal tone and inflection and __ % in body language

Answer 5

7% words, 38% tone, 55% body language

Question 6

The formula that determines the number of communications channels is expressed as __

Answer 6

n(n-1) / 2

Question 7

The key output of the Plan Communications process is the __ __ __

Answer 7

communication management plan

Question 8

The three fundamental communications methods are known as __, __, and __

Answer 8

interactive, push, pull

Question 9

Distribute Information and Manage Stakeholder Expectations occur in the __ process of the Project Management Life cycle

Answer 9

executing

Question 10

The process of attentively responding and verifying what the sender of a message is communicating to you is called __ __

Answer 10

active listening

Question 11

The four basic types of communications are known as: __ __, __ __, __ __, and __ __

Answer 11

formal written, informal written, formal verbal, informal verbal

Question 12

A __ report describes where the project now stands, while a __ report describes what has been accomplished, and a __ report compares actuals to the performance measurement baseline

Answer 12

status, progress, variance

Question 13

A project manager spends __ % of their time on communication activities

Answer 13

90%

Question 14

The three types of forecasting methods are described as: __ __ methods, __ / __ methods and __ methods

Answer 14

time series, causal/econometric, judgmental

Question 15

The Report Performance process has as a key output, __ __, and occurs in the __ __ __ process group

Answer 15

performance reports, monitoring & controlling