IIN - Effective Communication + Journey 2 Self-Discovery

Question 1

A masterful coach focus on __ and deeply __ while communicating effectively with clients to build __ and guide them forward

Answer 1

actively - listening - rapport

Question 2

What are three basic communication tools to use with clients?

Answer 2

1. Mirroring
2. Reflecting
3. Summarizing

Question 3

What is mirroring?

Answer 3

Mirroring involves repeating what the client has said to build rapport and ensure clarity and understanding. It can also involve matching a client’s tone, body language, or gestures. You must be subtle, creative and mindful not to do it excessively.

Question 4

What is reflecting?

Answer 4

Reflecting goes beyond mirroring to convey emotions, thoughts, and nonverbal cues the coach notices. Reflection allows the client to hear the power and weight of their own words and empowers deeper thinking and discovery.

Question 5

When do you use reflections? (simple)

Answer 5

• used as a way of integrating + connecting client’s experiences with their thoughts
• helps them recall previous commitments, thoughts + feelings

Question 6

What are double-sided reflections?

Answer 6

This type of reflecting uses the client’s words to point out a discrepancy in a nonjudgmental, constructive way.

Question 7

What are amplified reflections?

Answer 7

In this type of reflecting, the coach adds meaning and reflects the client’s emotions. Amplified reflections involve making an educated guess about what’s going on using cues the coach notices from the client.

Question 8

What is summarizing?

Answer 8

Summarizing is concisely reflecting the main points the client has shared.
- Allows client to affirm, reject, or clarify what the coach has heard; helps the coach confirm they’ve understood accurately
- Builds rapport b/w coach + client
- Makes client feel heard
- Helps client move into greater clarity about what they want

Question 9

What are NBHWC’s 7 key competencies for expanding the conversation?

Answer 9

1. Asking open-ended questions
2. Asking evocative questions
   3.Using metaphor and analogy
3. Brainstorming
4. Connecting the focus to multiple dimensions of the client’s life
5. Exploring perspectives and inspiring interest in new possibilities
6. Incorporating the coach’s intuition

Question 10

What are open-ended questions?

Answer 10

nonjudgmental, curious ?s that prompt self-reflection & inner exploration

Question 11

What are evocative questions?

Answer 11

Open-ended ?s that inspire insight to help clients gain a new perspective or widen their existing one

Question 12

What are metaphors and when to use?

Answer 12

• figure of speech used to describe one thing by comparing it to another - allows for deep reflection
• technique that demystifies complexity
• use to illustrate a point, create insight, and clarify complex ideas

Question 13

What is brainstorming and when to use it?

Answer 13

• Encouraging clients to come up with their own ideas and strategies, co- constructing new possibilities
• happens with client before rushing to set goals

Question 14

What is “exploring perspectives and inspiring interest in new possibilities? And when do you use it as a tool to expand the conversation?

Answer 14

• discovering new possibilities for a happier, healthier life
• use it to help clients experiment with new ideas and ways of thinking/acting

Question 15

What does it mean to incorporate the coach’s intuition?

Answer 15

Means tapping into one’s inner compass to pick up on subtleties, connect the dots, and move the conversation forward when it’s in the best interest of the client. This is a great too to use when you sense a client is feeling stuck

Question 16

When a coach is “focusing the conversation” they are exercising…

Answer 16

a set of skills they can employ when the conversation has become over-expanded, off-topic, or unproductive

Question 17

What are 5 ways a coach can focus the conversation?

Answer 17

1. asking close-ended ?s
2. interrupting and redirecting
3. bottom-lining
4. using scaling ?s
5. asking client to summarize

Question 18

What are closed-ended questions and what do they do?

Answer 18

• simple yes/no ?s
• these help move client forward with brevity + purpose

Question 19

What is this an example of: “Is this your biggest priority right now?”

Answer 19

Close-ended ?

Question 20

What is “interrupting & redirecting” and what does this do?

Answer 20

• cutting in when a client is rambling and/or stuck
• and redirecting client to more productive place
• helps client reach a more productive outcome when stuck

Question 21

What is this an example of: Let’s return to what you originally wanted for a second…”

Answer 21

Interrupting & Redirecting

Question 22

What is “bottom lining and what does this do?

Answer 22

-coach cuts in to redirect & shift client to examine what is most important
helps clients get to the point + draw conclusions by getting down to what matters most to them
- used in situations where the client moving in circles, rambles, gets lost in long stories, or places blame on others

Question 23

What is this an example of: “Is this goal still a priority for you?

Answer 23

Bottom-linining

Question 24

What is “scaling” and what does this do?

Answer 24

• Helps client assess and rate how they feel about something by assigning a numeric value on a scale of 1–10
• used to help clients asses priorities, confidence, readiness to make change OR work through ambivalence

Question 25

What is this an example of: “On a scale of 1-10, with 1 being ‘not ready at all’ and 10 being ‘very ready’ how ready do you feel to take this step?”

Answer 25

Scaling question

Question 26

What is “summarizing” and what does it do?

Answer 26

• summary of client’s words after client has been speaking for awhile
  -used to conclude a coaching session or highlight insights, goals and actions forward
• helps client consider big picture, process insights, draw conclusions + move forward

Question 27

What is this an example of: “So it sounds like you were committed to making yourself a smoothie each day this past week to see how it would feel, but ultimately, you’ve decided it’s not for you. It felt like a lot of work to do first thing in the morning before work, and you felt hungry two hours later. I’m also hearing that you’d like to try starting the day with oatmeal to see if that feels like a more sustainable option. And you’ll try that this coming week. Did I get that right?”

Answer 27

Summarizing

Question 28

What are the 5 common mistakes or pitfalls that impair questioning?

Answer 28

1. focusing on the question more than the answer
2. giving advice masked as a question
3. rushing the client toward an answer/outcome
4. asking leading questions (interpretive or rhetorical)
5. rambling

Question 29

Three key NBHWC competencies for helping clients create clarity include:

Answer 29

1. communicating effectively
2. enhancing awareness
3. inspiring perspective shifts + insights
   (see module recap for more)

Question 30

What is self-awareness?

Answer 30

• conscious knowledge of one’s own character, feelings, motives, and desires
• possessed on a spectrum, in varying amounts across time and areas of one’s life
• a choice

Question 31

How can supporting clients in expanding their self-awareness help them?

Answer 31

1. discover their blind spots
2. recognize patterns in their thoughts + behaviors that manifest repeatedly in their lives
3. understand why they do what they do
4. call themselves out on their excuses
5. identify + replace limiting beliefs
6. follow thru on their intentions to stay accountable
7. understand + own the consequences of their actions

Question 32

What are the 10 ingredients that support increased client self-awareness?

Answer 32

1. willingness to be honest w/ oneself
2. commitment to sitting in the deep end
3. ability to broaden perspective
4. open-ended curiosity
5. intuition
6. stable self-concept
7. self-aware coach
8. silence
9. patience
10. empathetic coach

Question 33

__ - __ is the result of negative messages or stories we hold about ourselves. At the foundation of all __ is the ability to transcend our __ and broaden our perspectives to consider new possibilities about ourselves.

Answer 33

Self-sabotage
change
beliefs

Question 34

The subconscious brain functions to keep us safe and protect us from harm, but it’s not always __ or __. Our impulses are based on primal instincts and what we have been __ to believe based on experiences.

Answer 34

logical OR rational
“programmed”

Question 35

When a client is stuck or self-sabotaging, it’s often because of a subconscious block or bigger want – their desire for __ is overriding their desire to __.

Answer 35

safety
achieve a goal

Question 36

Relying on __ alone is not an effective strategy for creating lasting change

Answer 36

willpower

Question 37

What are limiting beliefs?

Answer 37

the hardwired stories we tell ourselves that hold us back, keep us stuck, and lead to self-sabotaging behaviors
- not rooted in evidence of logic, but rather records of experiences we have internalized as truths
- repeat patterns of belief-driven behaviors that further reinforce our beliefs

Question 38

It’s important for coaches to help clients identify their limiting beliefs, which can:

Answer 38

• open clients up to new perspectives
• encourage clients to bring more awareness to the things they do
• guide clients to consider the many ways they can interpret an experience outside of initial perspective

Question 39

What are some tools to help clients identify limiting beliefs?

Answer 39

1. Exercise of writing down “what actually happened” vs “what they think happened”
2. Exploring w/ client how staying the way they are is serving them
3. Asking the client to fill in the blanks exercise
4. Asking “why” - use with a tone of curiosity

Question 40

What are the 6 steps to overcoming limiting beliefs?

Answer 40

1. acknowledge the belief
2. seek the source - where/how the belief was developed
3. recognize the falsehood
4. create a new/empowering belief
5. start “as if” and challenge client to operate as if new belief were true
6. create evidence of success - when things go favorably, evidence to support new belief and old limiting belief will lose power