IIN Coach Intensive - Mod 10 Career Development

Question 1

Cultural sensitivity involves openly exploring…

Answer 1

the values, beliefs, and experiences of a person as a result of the social and cultural factors they’ve been dealt in their life

Question 2

Factors involved in becoming a culturally sensitive coach

Answer 2

1. examine your biases
2. recognize and acknowledge your client’s differences
3. accept that different cultures have differing values, attitudes, and beliefs that can influence a person’s worldview

Question 3

In addition to cultural differences and biases, it’s important to be mindful of how a client’s race, ethnicity, gender, age, and sexual orientation might play into their…

Answer 3

• beliefs
• values
• behaviors
  -worldview
  -life experiences

Question 4

7 tips to become a culturally competent coach

Answer 4

1. meet clients where they are
2. ask questions
3. help clients connect the dots
4. empathize with clients
5. appropriately tailor your coaching strategy
6. find a balance between championing and validating
7. ask for feedback

Question 5

3 primary coaching applications in healthcare

Answer 5

1. leadership coaching
2. coaching for healthcare providers
3. direct coaching with patients

Question 6

health coaches can support medical networks by

Answer 6

1. collaboratively working with patients & their treatment provides to prevent or treat chronic illness by supporting sustainable change in lifestyle behaviors
2. supporting doctors and nurses to encourage patients to adhere to, and stay accountable to, their medical regimes and treatment protocols

Question 7

what healthcare settings are health coaches employed in?

Answer 7

• hospitals
• doctor’s offices
• employee benefits companies
• employee wellness programs
• disease-management programs
• insurance programs
• veterans administrations
• wellness centers

Question 8

In a healthcare setting, it is critical that Health Coaches work within their scope of practice by helping clients:

Answer 8

• inspire a positive outlook & create a wellness vision
• create action steps around lifestyle habits that support their vision
• stay accountable to their treatment plan
• provide support
• bolster their strengths, resources, motivation, self-efficacy, and resiliency

Question 9

Health Coach who works for a healthcare provider must:

Answer 9

 Adhere to HIPAA guidelines
 Abide by all company disclaimers, waivers, and agreements
 Use and follow informed consent documents
 Follow all guidelines and protocols regarding electronic medical records and client notes

Question 10

 Provides privacy standards
 Protects confidentiality and security of healthcare information
 Helps the healthcare industry control administrative costs
 Provides a means for people to access health records
 Provides more control over how health info is used

Answer 10

Health Insurance Portability and Accountability Act of 1996 (HIPAA):

Question 11

Individuals and companies are subject to abide by HIPAA laws if they deal with any type of protected health information (PHI) in any way. PHI refers to any information, oral or recorded, that:

Answer 11

 Is created or received by a healthcare provider, health plan, public health authority, employer, life insurer, school or university, or healthcare clearinghouse
 Relates to the past, present, or future physical or mental health condition of any individual or the past, present, or future payment for the provision of healthcare to an individual
 Identifies the individual
 Is transmitted or maintained by electronic media or any other media form

Question 12

If you will be using a video-conferencing service for your sessions, you may want clients to sign a technology consent and agreement form before the coaching sessions begin.
This consent form should explain:

Answer 12

 The technology that will be used
 How the technology will be accessed
 Limits of confidentiality
 Expectations of participation

Question 13

Informed consent docs must

Answer 13

 Contain a clear statement that lets clients know that participation is voluntary
 Make realistic claims of the services
 Provide explanation of reasonable risks
 Clearly request authorization to discuss or share records or information with client’s healthcare providers
 Contain a statement regarding the extent of confidentiality
 Mandated reporting laws may vary by state.

Question 14

An __ __ asks the client to release, defend, and hold harmless the Health Coach and their employment from and against all claims.

Answer 14

indemnification clause

Question 15

a contractual agreement that the health coach is not liable for any incidental or consequential damages the client experiences as arising from the use of health coaching services

Answer 15

limitation of liability

Question 16

A set of guiding principles that help professionals navigate difficult situations, make decisions, and conduct themselves with honesty and integrity

Answer 16

code of ethics

Question 17

The NBHWC Standards of Ethical Conduct covers:

Answer 17

1. Professional conduct at large
2. Conflicts of interest
3. Professional conduct with clients
4. Confidentiality and privacy
5. Continuing development