IFSTA HR Management II (Ch 26)

Question 1

Group definitions

Answer 1

• A number of people who share certain traits, interact, accept rights and obligations as members, and share a common identity
• 2 or more persons who interact with regard to common goals (may or may not be explicitly stated)

Question 2

Group dynamics: 5 characteristics

Answer 2

• Common binding interest
• Vital group image
• Sense of continuity
• Shared set of values
• Different roles within the group

Question 3

Behavior management: 4 tools

Answer 3

• Counseling (set initial expectations, or corrective)
• Coaching (guiding through new activity, reinforce good, redirect incorrect behaviors)
• Providing peer assistance (assign more experienced crew member)
• Mentoring

Question 4

Counseling

Answer 4

• Help individuals adjust to situations
• Means of reinforcing correct behavior
• Means of eliminating improper behavior

Includes:

• Givng advice
• Discussions
• Recommending career paths
• Providing professional development opportunities

Question 5

Coaching

Answer 5

• Directing the skills performance of an individual
• Giving motivational correction, positive reinforcement, and constructive feedback to maintain and improve performance.

To be effective it must be:

• Positive
• immediate
• direct
• frequent

Question 6

Coaching model: 4 steps

Answer 6

• Describe current level of performance
  
  • Don’t say it’s “wrong”
  • Say it can be done better, safer, more efficiently
• Describe desired level of performance
• Gain a commitment for change
• Follow up on commitment

Question 7

Peer assistance

Answer 7

Process of having members assist each other in learning teamwork or perfecting new skills.

Question 8

Mentoring

Answer 8

• Places new subordinate under guidance of a more experienced professional who acts as a tutor, guide, and motivator.

Question 9

Personnel evaluations: characteristics of a good program

Answer 9

• Timely
• Clearly stated criteria
• Non-discriminatory
• Consistency
• Thorough records
• Trained supervisors
• Objectivity

Question 10

Grievance: covered issues

Answer 10

• Demotion
• Suspension without pay
• Termination with cause
• Work assignments that violate labor/management agreement, law, or policy
• Conditions of work employment that violate CBA, law, or policy

Question 11

Discipline: goals

Answer 11

• Educate and train
• Correct inappropiate behavior
• Provide positive motivation
• Ensure compliance with policies, procedures, rules, regulations, and standards
• Provide direction

Question 12

Progressive discipline: levels

Answer 12

• Preventative action
  
  • Attempt to correct behavior as soon as it is discovered, avoid it becoming a pattern
• Corrective action
  
  • Repeat violation, or new violation by same person
  • Always done in writing
    
    • what transpired in initial interview
    • violation description (ref. policies)
    • review policy re: consequences of behavior not changing
    • Statement that copy of letter will be placed in employee’s file
• Punitive action
  
  • Notice that behavior can/will not be tolerated
  • Possible sanctions:
    
    • Formal written reprimand
    • Fine
    • Suspension
    • Demotion
    • Termination
    • Prosecution