Handling personnel scenarios

Question 1

8 Step Process

Answer 1

1. Start with a friendly greeting.
2. Briefly state the problem.
3. Let the employee explain their side, while you listen.
4. Now it is your turn to explain your side, what you have witnessed, and what facts you have while the employee listens.
5. State the rules for desired behavior.
6. Develop an action plan to get the desired behavior (if needed).
7. Review with feedback from the employee.
8. Have a positive closing.