HPM 10.5 Employee Assistance manual

Question 1

The purpose of the Employee Assistance Program (EAP) is to provide ___, professional assistance to any employee with behavioral or personal problems which may impair their job performance, attendance, and/or conduct.

Answer 1

Confidential

Question 2

The EAP services are available to ___ employees and their lawful spouses, unmarried dependent children, and registered domestic partners in order to assist them in coping with marital and family issues, alcohol and drug use, finances, stress and emotional concerns, and unusual work issues.

Answer 2

All

Question 3

The EAP is administered by ___, through a State of California Standard Agreement negotiated with the California Department of Human Resources (CALHR).

Answer 3

Magellan Healthcare

Question 4

No information on identity, diagnosis, or treatment will be disclosed to the Department, or to anyone else, unless the individual accessing EAP services authorizes such a release in writing. Exceptions are when Magellan Healthcare is required by law to release information under the following circumstances (except):

a. When records are lawfully subpoenaed.
b. When an individual expresses a desire to harm themself or another person.
c. If child or elder abuse is suspected.
d. Admits to substance abuse.
e. If the individual confesses to a crime.

Answer 4

D - Admits to substance abuse

Question 5

All employees and their immediate family members are entitled to the set number of sessions listed below (per fiscal year) at no cost under the terms of their bargaining unit contract. Any sessions beyond the number provided below are the personal responsibility of the employee, except:

a - Excluded Employees (5)
b - Bargaining Unit 5 and 7 Employees (7)
c - Bargaining Units 1, 2, 4, 9, 12, 13, 14, 15, and 20 Employees (3)

Answer 5

a - Excluded Employees (5)

Question 6

True or false? The purpose of the Peer Support Program (PSP) is to prevent and/or lessen the potential negative emotional or physical impact a critical incident or unsafe practice can have on a departmental employee and their family by providing emotional support, information, guidance, and assistance.

Answer 6

True

Question 7

True or false? The Peer Support Program may take the place of the mandatory debriefing following a shooting incident.

Answer 7

False chapter 2 pg 2-3 (does not)

Does not

Question 8

True or false? A PSP volunteer shall receive 24 hours of initial training by a contracted therapist and 32 hours of annual maintenance training.

Answer 8

False chapter 2 pg 2-10 (32 hours of initial training)

32 initial, 24 annual maintenance

Question 9

True or false? Use of a state vehicle is authorized provided a vehicle is available. If a state vehicle is not available or is impractical, the PSP volunteer’s commander shall approve reimbursement for the use of a private vehicle.

Answer 9

True

Question 10

An off-duty PSP volunteer will be allowed up to ___ hours of compensating time off when approved by the volunteer’s commander.

Answer 10

The appropriate # of hours

Question 11

True or false? The Department recognizes alcoholism is a disease. It is a medical problem that deserves the same attention and understanding as more traditional illnesses. Alcoholism is known to cross all race, gender, social, and economic boundaries and may adversely affect an employee’s job performance. Alcoholism can be treated and employees should not hesitate to seek professional assistance for themselves or offer help to fellow employees affected by the disease.

Answer 11

True

Question 12

If an employee requests assistance prior to becoming the subject of an adverse action for misconduct involving alcohol or prescription drug abuse, the request shall be treated in a confidential manner. Such a request ___ be used to initiate disciplinary action.

Answer 12

Will not

Question 13

Promotional opportunities and job security _______ be jeopardized on the basis of an employee’s request for or acceptance of help with a substance abuse problem.

Answer 13

Will not

Question 14

True or false? In accordance with Highway Patrol Manual (HPM) 10.3, Personnel Transactions Manual, Chapter 21, Sick Leave and Bereavement Leave, use of accumulated sick leave credits may be authorized for any employee receiving substance abuse treatment provided under the supervision of a licensed health care specialist.

Answer 14

True

Question 15

True or false? The Critical Incident Response Team (CIRT) was developed to provide assistance to the assigned command of any California Highway Patrol employee who is killed or seriously injured in the line-of-duty. The CIRT services may also be requested when an employee death or serious injury occurs off duty if the event has a significant impact on a command’s personnel.

Answer 15

True

Question 16

The CISD services are provided by licensed mental health professionals through the state’s Employee Assistance Program (EAP) contract provider. A CISD should be scheduled within ___ post event or as soon as possible thereafter. If the event is the death or serious injury of an employee, the CISD may be sooner. A CISD is not intended to be a tactical critique and no documentation shall be kept by any party. With the exception of a shooting incident, an employee’s attendance during a CISD session is voluntary.

Answer 16

24 - 72 hours

Question 17

The Department further recognizes the potential for critical incident stress reactions to exist in officers who, in the performance of their duties: (1) Discharge of a firearm at a person, whether or not injury or death occurs. (2) Are the target of an assailant’s discharged firearm, whether or not injury results. Commanders or their designee shall refer uniformed employees who have been involved in incidents of this nature to a CISD within ___ hours of the incident. Commanders shall verify that the CISD has occurred.

Answer 17

72

Question 18

Employees selected to serve as Cancer Survivor Support Group Peers shall receive ___ hours of initial training.

Answer 18

16

Question 19

True or false? Employees may contact the Military Support Program (MSP) coordinator, Division Military Support Officer, or a Military Support Program volunteer at any time. Departmental or supervisory approval or notification is not required and an employee does not have to be experiencing a job related problem to receive MSP assistance. Self- referrals are discouraged and employees should seek approval to contact through their chain of command.

Answer 19

False chapter 8 pg 8-12 (self referrals are strongly encouraged)

Self-referrals are welcomed and strongly encouraged

Question 20

True or false? The Survivor Outreach Program (SOP) was created in collaboration with the California Association of Highway Patrolmen (CAHP) and the California Highway Patrol (CHP), with the intention of reaching out to officers who have survived a life threatening incident in the line of duty.

Answer 20

False chapter 10 pg 10-3 (reaching out the surviving family of our chp members who paid the ultimate sacrifice in giving their lives in the line of duty)

For surviving family of officers who died in line of duty

Question 21

1) The Department recognized alcoholism as a ________.

a) Medical issue
b) Disease
c) Illness
d) Crime

Answer 21

b) Disease

Question 22

2) All contacts between the employee and the ESAP shall remain ______, unless by order of subpoena.

a) Sensitive
b) Classified
c) Undocumented
d) Confidential

Answer 22

d) Confidential

Question 23

3) With prior approval, an off-duty PSP volunteer will be allowed the appropriate compensating time off when granted by the PSP volunteer’s commander.

a) True
b) False

Answer 23

a) True

Question 24

4) No information on identity, diagnosis or treatment will be disclosed the Department, or to anyone else, unless the individual accessing EAP services authorizes such a release in writing except:

a) When records are lawfully subpoenaed.
b) When an individual expresses a desire to harm themself or another
person.
c) If child or elder abuse is suspected.
d) If the individual confesses to a crime.
e) All of the above

Answer 24

e) All of the above

Question 25

5) Critical Incident Stress Debriefing (CISD) should be scheduled within 24-72 hours post event or as soon as possible thereafter
a) True
b) False

Answer 25

a) True