Fundamentals: Chapter 24

Question 1

What are the human tendencies that interfere with accurately perceiving and interpreting messages from others?

Answer 1

perceptual bias

Question 2

What is communication that occurs within an individual (i.e., people “talk with themselves” silently or form an idea in their own mind?

Answer 2

Intrapersonal communication

Question 3

What is communication that is a one-on-one interaction between a nurse and another person that often occurs face to face

Answer 3

interpersonal communication

Question 4

What is the interaction that occurs within a person’s spiritual domain?

Answer 4

transpersonal communication

Question 5

What is the interaction that occurs when a small number of persons meet?

Answer 5

small-group communication

Question 6

Who is the term for something that motivates one person to communicate with another?

Answer 6

the referent (sights, sounds, odors, time schedules, messages, objects, emotions, sensations, perceptions, ideas, and other cues)

Question 7

What can sometimes distort the receiver’s interpretation of the message?

Answer 7

personal perceptions

Question 8

How can one person send effective messages to another person?

Answer 8

expressing clearly, directly, and in a manner familiar to the receiver

Question 9

What kind of communications channels does a nurse use?

Answer 9

verbal, nonverbal, and mediated (technological)

Question 10

What is a broad term that refers to all factors that influence communication

Answer 10

metacommunication

Question 11

Why are therapeutic relationships important?

Answer 11

promote a psychological climate that facilitates positive change and growth

Question 12

What are the 4 phases of the Helping Relationship?

Answer 12

Preinteraction

Orientation

Working

Termination

Question 13

What is the difference between socializing and therapeutic communication?

Answer 13

Socializing helps people get to know one another and relax. It is easy, superficial, and not deeply personal; whereas therapeutic interactions are often more intense, difficult, and uncomfortable

Question 14

What does creating a therapeutic relationship depend on?

Answer 14

your ability to communicate, comfort, and help patients meet their needs

Question 15

What is a narrative interaction?

Answer 15

sharing stories

Question 16

Why is it important to have narrative interactions with a patient?

Answer 16

to better understand their concerns, experiences, and challenges

Question 17

What is the primary nursing diagnostic label used to describe a patient with limited or no ability to communicate verbally?

Answer 17

impaired verbal communication

Question 18

What are some defining characteristics of impaired verbal communication?

Answer 18

inability to articulate words, inappropriate verbalization, difficulty forming words, and difficulty comprehending, which you cluster together to form the diagnosis

Question 19

What is active listening?

Answer 19

being attentive to what a patient is saying both verbally and nonverbally

Question 20

What does SOLAR stand for?

Answer 20

S—Sit facing the patient
O—Observe an open posture
L—Lean toward the patient
E—Establish and maintain intermittent eye contact
R—Relax

Question 21

What is is the ability to understand and accept another person’s reality, accurately perceive feelings, and communicate this understanding to the other?

Answer 21

empathy

Question 22

What are examples of nontherapeutic communication?

Answer 22

Asking personal questions

Giving personal opinions

Changing the subject

Automatic responses

False reassurance

Sympathy

Asking for explanations

Approval/Disapproval

Defensive responses

Passive or Aggressive responses

Arguing

Question 23

What are judgmental terms that should be avoided?

Answer 23

should, ought, good, bad, right, or wrong