Foundations Ch 4, 8, 10 Flashcards
Maslow hierchy of needs
PHYSIOLOGIC: nutrition, elimination, oxygenation, sexuality. SAFETY AND Most basic needs must be met first. SECURITY: Stability, protection, security, freedom and fear from anxiety. LOVE AND BELONGINGNESS: Affection, acceptance, by peers and community. ESTEEM: Self respect, self confidence, feelings of self-worth.
Trailing Zero
Don’t use
Leading Zero
Always use
Jargon
Language specific to the workplace
Non verbal communication
Message transmitted w/o words
eye contact longer than 6 sec
Intimidating, disrespectful, aggression
Eye contact brief but direct2-6 sec
Interest, respect, caring
No eye contact or fleeting
Shyness, lack of confidence, low self-esteem
Open posture
Relaxed stance, facing receiver, smile direct eye contact
Closed posture
Formal, distant stance, arms and possibly legs crossed
Closed questions
Yes or no answer very specific answer to specific quwestion
Open ended questions
Cannot be answered by yes or no or a one word response . Allows patient to elaborate
Conveying acceptance. Usually involves a verbal component
Demonstrates acceptance of patients rights to current beliefs and practices w/o condoning them. Non judgemental
Restating
Repeating what you believe to be the main point
Paraphrasing
Restatement of pts message in your own words
Clarifying
Asking for more information or for elaboration expressed as a question or statement followed by a restatement or paraphrasing part of pt message
Focusing
Allows you to gather more specific info when message is to vague. Focuses on specific data
Stating observations
Allows for clarification of intended message when verbal cues do not match nonverbal cues
Offering info
Prepping pt for what to expect before during and after a procedure
Summarizing
Proving a review of the main points covered
Using humor
Laughing therapy reduces BP and heart rate
Less pain
Hallucinating pts
You appear to be speaking to someone I don’t know
False reassurance
Using false comforting phrases to offer reassurance
Giving advice or personal opinions
Making a decision for the pt or giving personal opinions
False assumptions
Jumping to conclusions, making an assumption w/o validation
Approval or disapproval
Trying to impose your own attitude, belief or values on pt about what is right and wrong
Automatic responses
Superficial responses that do not focus on what the pt is feeling or trying to say
Defensiveness
Responding negatively to criticism
Arguing
Challenging the pt statement
Asking for explanations
Ask the pt to explain there actions or beliefs with ‘why’ questions
Changing the subject
Focusing on something other than the pts concern
We position patients in many different positions
To prevent development of complications
Inappropriate positioning
Can cause permanent disability
Dorsal/supine
Flat on back
Semi- Fowler
Head of Bed is raised 30 degrees
Fowler
Head of bed raised 45- 60 degrees