Faults and Incident Reporting

Question 1

For Train Malfunctions Metro’s fleet operate under?

Answer 1

Fault Management Procedure (FMP)

Question 2

Who are faults reported to?

Answer 2

• Train Control at Metrol via DTRS
• A Train Malfunction Message (TMM) must be completed
• TC will give the driver a Fault Category and Fault Reference Number

Question 3

Defective Platform Infrastructure should be reported to?

Answer 3

Verbal report to Train Control at Metrol

Question 4

Is Graffiti/Vandalism on Platform Infrastructure a defect?

Answer 4

Yes

Question 5

What are the 4 elements of the Fault Management Procedure?

Answer 5

• Train Malfunction Message (TMM) Book
• Fault Warning Notice
• Fault Warning Notice Reduce Speed Stickers
• Serviceable Criteria Book

Question 6

What are the 4 types of Fault Categories?

Answer 6

• Critical Fault
• Serious Fault
• Maintenance Fault
• Remarshalled Fault

Question 7

What is a Critical Fault?

Answer 7

Where train integrity level and/or safety equipment is not functioning

Question 8

Can trains with Critical Faults run revenue services?

Answer 8

No, although they may run to maintenance facilities in non-revenue

Question 9

What is a Serious Fault?

Answer 9

Where integrity and safety isn’t affected but Fault needs to be fixed ASAP

Question 10

What happens when a train with a Serious Fault shunts and stables?

Answer 10

It expires (means is upgraded to a Critical Fault)

Question 11

What are the 4 subcategories of Serious Faults?

Answer 11

• Serious
• Serious Priority
• Serious Return Run
• Serious End Run

Question 12

What is a Serious Priority Fault?

Answer 12

Given a higher priority to be removed from service

Question 13

What is a Serious Return Run Fault?

Answer 13

The train can be run in service to its current destination

Question 14

What is a Serious End Run Fault?

Answer 14

Has a fault with the Trailing Cab which can’t be driven in revenue

Question 15

What is a Maintenance Fault?

Answer 15

A non-safety fault or condition that doesn’t prevent the train from entering or remaining in service

Question 16

What is an Expired Fault?

Answer 16

A fault on a train which has been shunted and stabled but not rectified

Question 17

What is the maximum timeframe to Maintenance Faults to be fixed?

Answer 17

90 days

Question 18

Where must a driver place a Pink Copy of a Train Malfunction Message (TMM)?

Answer 18

In the TMM clip in the Drivers Cab of the affected Motor Carriage/Unit

Question 19

What information must be given by the driver when reporting train faults (TMM)?

Answer 19

• TDN
• Time, Destination and Origin
• Affected Carriage Number
• Details of defective equipment
• Equipment isolated (if applicable)

Question 20

When should drivers reports faults?

Answer 20

Immediately (When safe to do so)

Question 21

What is the role of a Principal Driver?

Answer 21

• Man the 24 Help Desk
• Conduct driver Audits
• Assessments on new drivers and trainees

Question 22

What information does the Train Controller provide to the Driver in relation to TMM’s?

Answer 22

• Fault Category
• Reference Number

Question 23

When are Fault Warning Notices completed?

Answer 23

When defective safety equipment/isolated equipment affects the safe operation of the train

Question 24

What are 5 examples of Defective Platform Infrastructure?

Answer 24

• Monitor not working
• Roller screen staying down
• Cameras not working
• Graffiti
• Vandalism

Question 25

What does SPOT stand for?

Answer 25

Single Person Operation of Trains

Question 26

What information must be given to Train Control when reporting Defective Platform Infrastructure?

Answer 26

• Location
• Platform number
• Up or Down end
• 3 or 6 car mark
• Screen number
• Nature of Fault

Question 27

What are the platform monitor numbers?

Answer 27

• Top left - 1
• Top right - 2
• Bottom left - 3
• Bottom right - 4