Employee Assistance Program

Question 1

EMPLOYEE ASSISTANCE PROGRAM - a __-term problem r__, a__ and r__ program service provided to employees and family members by the City of Toledo. Services are available for personal problems such as:

• d__
• m_, f_ and r_ issues
• a_ or s_ a__
• s__
• f__
• c__ or e__ consultations
• c__ i__ defusing and/or debriefing

Answer 1

short-term problem resolution, assessment and referral program

depression
marital, family and relationship issues
alcohol or substance abuse
stress
finances
childcare or eldercare consultations
critical incident defusing and/or debriefing

Question 2

SUPERVISOR REFERRAL:

1. All employees exhibiting behavioral or adverse job performance that indicate they may have the need for EAP services may be referred to an employee assistance officer. However, participation in the program is strictly ___.
   a. The referring supervisor shall be sensitive to the employee’s needs while the employee is using the program and cooperate with the __ __ __, if requested.
2. When an employee has experienced a __ or __ incident, the employee’s supervisor should __ EAP services to the employee. When a supervisor feels that a serious of critical incident has had such a significant impact on the employee that it requires __ __ from the current assignment, the supervisor shall make such request through his chain of command to the _____. The chief shall review the case and determine if the action is __ and the ___ of the temporary assignment.
3. Participants in the EAP shall be expected to meet existing job p__ s__ and established w__ r__ within the framework of existing __-__ agreements. Any exception to this requirement shall be by mutual agreement between __ and __.

Answer 2

strictly voluntary

Employee Assistance Officer

serious or critical incident…recommend…requires time away…chief of police…warranted and the length

job performance standards…work rules…labor-management agreements…labor and management

Question 3

SUPPORT FOR OFFICERS INVOLVED IN A FATALITY:
An __ __ __ shall be established, to evaluate and assist in lessening the psychological and emotional __ felt by officers, and their families

Answer 3

Officer Support Team

psychological and emotional stress