Counseling Process

Question 1

How often should Soldiers be counseled?

Answer 1

Junior Enlisted – Monthly
NCOs – Quarterly

Question 2

What are three major categories of a Developmental
Counseling?

Answer 2

1. Event Counseling (involves a specific event or
   situation)
2. Performance Counseling (review of a subordinate’s
   duty performance during a specified period)
3. Professional Growth Counseling (planning for the
   accomplishment of individual and professional goals)

Question 3

To be effective, counselors must have these basic counseling
skills, what are they?

Answer 3

1. Active Listening
2. Responding
3. Appropriate questioning

Question 4

Effective Army leaders use a four-stage counseling process,
what are they?

Answer 4

1. Identify the need for counseling
2. Prepare for counseling
3. Conduct the counseling session
4. Follow-up

Question 5

What four qualities should leaders must demonstrate to
counsel effectively?

Answer 5

1. Respect
2. Self-awareness
3. Credibility
4. Empathy

Question 6

As a leader there are several approaches to counseling you
can take; what are they and describe each

Answer 6

(Directive, non-directive, combined)
Direct: You, the leader do most of the talking and
establish the solution (plan of action) for the Soldier.
Non-Direct: You, the leader encourage Soldier
interaction (conversation) all them to come up with their
own solution (plan of action) to any issues.
Combined: Some portions of the counseling session you

use the direct approach and other parts use the non-
direct approach.

Question 7

What form is used for counseling?

Answer 7

DA form 4856