consumer studies Flashcards
outline two measures consumers can implement in their daily lives to prevent air pollution
-use renewable energy sources, e.g. wind power
-use local recycling centres to dispose of old refigertators contains CFCs
name one statutory consumer protection agency
competition and consumer protection commission (CCPC)
outline the role of the statutory agency named
enforcing a wide range of consumer protection legislation and investigating breaches
what information does each of the following symbols coney to the consumer (1)
indicates that the packaging suppliers have contributed to the funding for recovery and recycling of packaging waste
what information does each of the following symbols convey to the consumer (2)
indicates that products and services are kinder to the environment
classify three types of retail outlet and give one example in each class
supermarkets - tesco
multiple chains stores - pennys
discount stores - dealz
outline three consumer responsibilities (1)
to be well informed - consumers should become educated about their consumer lawou
outline three consumer responiblities (2)
to complain - consumer should complaint if a product or service fails to meet excepcatations
outline three consumer responsibilities (3)
to avoid waste - consumer should take responsibility for preserving the environment
satte two benefits of the small claims procedure (1)
inexpensive and is an easy way to resolve disputes about a product or service
state two benefits of the small claims procedure (2)
processes consume claims uo to the value of 2,000
name and describe two methods of consume research (1)
desk research
-this involves collecting and nanlysing data and information that already exists
-this can be obtained from a variety of sources, including the internet and newspapers
name and describe two methods of consumer research (2)
field research
-this involves collecting data and information that has bot been collected previously
-this can be obtained by face to face interviews, questionnaires and surveys
outline the benefits of consumer research for the consumer (1)
needs and wants are idnerifted so that retailers can make specific products or services to meet the consumer requirements, e.g. milk fortified with omega 3
outline the benefits of consumer reach for the consumer (2)
if consumer research reveals a competitors brand is more popular, it may influence retailers to produce a better product or drop their prices. this is beneficial for consumers, as quality is improved and they get better value for money
outline the benefits of consumer research for the retailer (1)
provides information a out consumer, e,g. expectations, which is used in the development of a product or see to ensure that is sells
outline the benefits of consumer reach for the retailer (2)
helps determine a recommended retail price for products and services that is acceptable to consumers
describe how product placement influences consumers when shopping
essential products, eg. bread na milk, are places at the back of the shop, so consumers are forced to pass by the other procyrts
describe how loyalty schemes influence consumers when shopp[ing
points are earned with each purchase , it may lessen the chance of consumers shopping around
name three statutory bodies concerned with consumer protection
-competition and c onusmer protection commission
-office of the ombudsman
-citzens information board
explain how consumers can contribute to sustainable waste management (1)
consumers should reuse products that can be used more than once, e.g. plastic bottles
explain how consumers can contribute to sustainable waste management (2)
consumers should recycle a range of items including paper, plastic, metal, glass and batteries
explain how advertising affects consumers buying behaviour (1)
using techniques including wit and humour, catchy songs and celebrant endorsements
explain how advertising affects consumers buying behaviours (2)
creates awareness to brands products or service
state the purpose of consumer research
it provides companies, manufacturers, and retailers with a. great understanding of what consumers will buy
discuss gig consumer shopping patterns have changed over the past 10 years abc suggest reasons for such changes - online shopping
enables consumers to purchase goods at any time and have them delivered to homes, reducing the need to go to shops
discuss gig consumer shopping patterns have changed over the past 10 years abc suggest reasons for such changes - consumer responsibilities
good quality products at a reasonable prices, friendly, helpful and knowledgeable staff, consumers expectations are very high when shopping
discuss gig consumer shopping patterns have changed over the past 10 years abc suggest reasons for such changes - time available
many shops now offer late and early opening times and some offer 24 hour service, due to busier lifestyles, time available for shopping can be limited
discuss gig consumer shopping patterns have changed over the past 10 years abc suggest reasons for such changes - environmental awareness
profits with less packing air made for recycled packaging, consumers are becoming more environmentally aware when shopping
discuss gig consumer shopping patterns have changed over the past 10 years abc suggest reasons for such changes - tradition
shop in independent food and service suppliers where they have built up a relationship, due to a sense of loyalty
give details of four merchandising techniques sued by retailers to maximise consumer spending - shop layout
shops are usually large, bright and warm so consumers will remain in the store for longer
give details of four merchandising techniques sued by retailers to maximise consumer spending - in store smells
fresh smells e.g.baked bread, stimulate consumers taste buds, encouraging them to buy more
give details of four merchandising techniques sued by retailers to maximise consumer spending - products t placement
essential products e.g. milk nd bread, are placed at the back fo the store, so consumers are forced to pass by other prioducts, making them tempted to purchase more
give details of four merchandising techniques sued by retailers to maximise consumer spending - pricing
goods are often priced to make consumers feel they are getting better value for money e.g. 1.49 instead of 1.50
name and give details of on statutory agency that protects consumers
- the citizens information board provides information and advice to consumers on a broad range of areas, including consumer rights, social welfare payments, family law and housing
-this information is provided on its website, through its phone services or in citizen inforamtion centres throughout the country
