Coaching and Communication

Question 1

There are many factors that go into qualifying a program as successful, including effective design, implementation, and ___________.

Answer 1

goal attainment

Question 2

Coaches must be able to communicate information in a way that influences decision making and _________

Answer 2

behavior change

Question 3

________ is a dynamic and complex construct that involves effectively expressing thoughts, feelings, and needs while understanding the thoughts, feelings, and needs of others

Answer 3

Communication

Question 4

_________ are personal attributes related to how well one works with others and can be overlooked by the more job-specific hard skills in education and career training

Answer 4

Soft skills

Question 5

________ refers to the nutrition coach’s understanding of their interaction and listening styles, confidence, and conversational habits

Answer 5

Self-awareness

Question 6

The goal of developing positive ________ cues in communication is to demonstrate confidence, care, and readiness to help

Answer 6

nonverbal

Question 7

The best approach to being sensitive and responsive to cultural differences is to pay attention to the tendencies of the client and to mirror those _______ in speech and movement

Answer 7

behaviors

Question 8

_____ choice should vary depending on client age, past experience and knowledge of the topic, and current emotional state

Answer 8

Word

Question 9

Small daily successes should be acknowledged and celebrated, especially during initial ___________. Creating a supportive environment and communication style will create more positive emotions and attitudes about the program

Answer 9

program adoption

Question 10

The best place to start when it comes to building effective coaching skills

Answer 10

Self-awareness

Question 11

The process of being fully involved in the information being shared and demonstrating this involvement by asking questions and expressing compassion.

Answer 11

Active listening

Question 12

In ______ listening, the desire to share all the knowledge, experiences, and details of the program must be muted and patience must be displayed to first create the foundation in which the client feels secure and understood

Answer 12

active

Question 13

The five unique stages of ______ are: receiving, understanding, remembering, evaluating, and responding

Answer 13

listening

Question 14

The ______ stage is having intentional focus on hearing what the client is sharing. Interruption at this stage will prevent conversation from moving to a more meaningful level

Answer 14

receiving

Question 15

The ________ stage is when the coach begins to try and identify the meaning of what is being said. Questions should be asked to clarify so that communication can advance.

Answer 15

Understanding

Question 16

The ______ stage should be a natural flow if effective active-listening skills are employed. Otherwise, ask questions and follow up on any parts of the conversation that are unclear.

Answer 16

Remembering

Question 17

The _______ stage is where coaches may start to mentally identify items that will be key to program development, potential barriers that need to be addressed, and individual preferences that should be considered

Answer 17

Evaluation

Question 18

The ______ stage is where the coach will provide some type of feedback regarding the information shared by the client and the conversation will progress based on the type and direction of the feedback given

Answer 18

Responding

Question 19

Paraphrasing the words and emotions of the client is known as ________.

Answer 19

Reflection

Question 20

If the desired response is a yes-or-no answer, then a ________ question is most appropriate.

Answer 20

Close-ended

Question 21

If the goal is to trigger more conversation or a deeper level of sharing from the client, ________ questions are a better choice

Answer 21

Open-ended

Question 22

The knowledge of the coach and quality of the program are _______ if a stable and trusting relationship is not created

Answer 22

Irrelevant