Chapter Thirteen | Stakeholder Management Flashcards
Project stakeholder management is the process to do you what
Identify the people, groups, organizations that could impact or be impacted, or perceive themselves to be impacted by the project.
Analyze stakeholder expectations and their impact on the project.
Develop the right strategies for engaging stakeholders in project decisions and execution
Stakeholders are the difference between project success or failure
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When does identifying stakeholders begin?
After the project charter is signed. Project manager is assigned. And the team begins to form.
13.1. Identify stakeholders
What information are you gathering and analyzing when you’re identifying stakeholders
Interest influence involvement impact interdependencies
13.1 T&T data analysis
Stakeholders “STAKES” may include a combination of what five things
Interest Rights (Legal or moral) ownership knowledge contribution
13.1 T&T Stakeholder Mappings/Representation
This categorizes stakeholders using various methods common methods include what five
Power/interest grid stakeholder cube salience model prioritization direction of influence
13.1 T&T Stakeholder Mappings/Representation
What do you look at in the power/interest grid?
Power – the level of authority
interest - the concern about the outcome of the project
influence - the ability to influence the outcome of the project
impact - ability to cause changes to the project
13.1 T&T Stakeholder Mappings/Representation
What is the stakeholder cube
Refinement of the grade models, combines the grade elements into a three dimensional model to identify and engage stakeholder
Improves the depiction of the stakeholder community and assist with development of communications strategies
13.1 T&T Stakeholder Mappings/Representation
What is the salience model
A Venn diagram showing classes of stakeholders.
Power, leveled authority.
Urgency, need for immediate attention.
Legitimacy, involvement is appropriate.
13.1 T&T Stakeholder Mappings/Representation
What does direction of influence
Classify stakeholders according to their influence on the project work or project team.
Upward, senior management, the sponsor and steering committee.
Downward, project any more special is contributing knowledge or skills in a temporary capacity.
Outward, stakeholder groups and their representatives outside the project team.
Sideward, peers of the project manager, other PMs, middle managers
13.2
What is plan stakeholder engagement
Process of developing approaches to involve stakeholders based on their needs, expectations, interests, and potential impact on the project
Note
Project stakeholder management is in the initiating phase when moved into planning phase a transition into stakeholder engagement
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13.2 T&T
Stakeholder engagement assessment matrix does what
Assesses the stakeholders
13.2 T&T
Stakeholder engagement assessment matrix has what five categories
Unaware, of the project and potential impacts.
Resistant, aware of the project and potential impacts but resistant to any changes or outcomes of the project. The stakeholders is unsupportive.
Neutral aware of the project, either supportive nor unsupportive.
Supportive, supportive of the work and it’s outcomes.
Leading actively engaged in ensuring that the project is a success
13.2 T&T
Stakeholder engagement assessments matrix compares what two things
C current level
D desire level for success
