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PMP With PMI > Chapter Eight | Project Quality Management > Flashcards

Chapter Eight | Project Quality Management Flashcards

1
Q

What does COQ stand for

What does it mean?

A

Cost of quality

All costs incurred over the life of the product by investment in

   Preventing non-conformance to requirements

    Appraisal of the product or services to conformance to requirements

    Failure to meet requirements

This technique helps ensure that the product is not spending too much to assure quality

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2
Q

What does CMMI stand for

A

Capability maturity model intergrated

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3
Q

What does DfXstand for

A

Design for X

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4
Q

What does DIRFT stand for

A

Do it right the first time

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5
Q

What does ISO stand for

A

International organization for standardization

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6
Q

What does JIT stand for

A

Just in time

For the test think zero inventory.

A company using JIT must have high quality due to limited inventory and raw materials to meet production requirements.

Inventory is not available for defect repair or replacement

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7
Q

What does JUSE stand for

A

Japanese union scientists and engineers

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8
Q

What does OPM three stand for

A

Organizational project management maturity model

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9
Q

What does PDCA stand for And what does each phase mean?

A

Plan do check act

Plan. Recognize an opportunity and plan a change

Do. Test the change, carry out a small scale study

Check. Use what you learned to plan new improvements, begin the cycle again

Act. Take action based on what you’ve learned. If you were successful, incorporate what you’ve learned from the test to water changes

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10
Q

What does PDPC stand for

A

Process decision program charts

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11
Q

What does RCA stand for

A

Root cause analysis

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12
Q

What does S. M. A. R. T. Stand for

A

Specific. Specifically what will you do and how

Measurable. Using a method for precise measurement

Assignable. Clearly define who is responsible

Realistic. Being able to visualize the plan and results

Time bound. Having a timeline to reach your goal

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13
Q

What does SIPOC stand for

A 
Suppliers
Inputs
Process
Outputs
Customers
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14
Q

What does SPC stand for

A

Statistical process control

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15
Q

What does TQM stand for

A

Total quality management

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16
Q

What is project quality management?

A

The process of incorporating the organizations quality policy regarding PLANNING
MANAGING
CONTROLLING
project and product quality requirements in order to meet stakeholders expectations

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17
Q

What does manage quality mean

A

The process of translating the quality management plan into executable quality activities that incorporate the organizations quality policies into the project

Auditing

We have good processes and follow good processes.

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18
Q

What does Control quality mean

A

The process of monitoring and recording the results of executing the quality management activities and assess performance and ensures the project outcomes are complete, correct, and meet customer expectations

Make sure what we are doing is correct before showing it to customers

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19
Q

Note

Quality in PMI has received ISO Accreditation

A

.

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20
Q

What is the definition for quality

A

The degree to which a set of characteristics or “the project” fulfills requirements

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21
Q

What are two types of quality?

What do they mean

A

Conformance to requirements
The project must produce what it said it would produce

Fit for use
The product must satisfy real needs

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22
Q

What does grade mean?

A

Grade is a category assigned to deliverables having the same functional use but different technical characteristics.

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23
Q

What does grade deal with?

A

The characteristics of the product

Note
Steak, there a different grades, prime, choice, select. They are all steaks, all have the same use but they have different characteristics.

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24
Q

What does quality deal with?

A

The stability or predictability of the product

Note The quality of the steak would mean every time you ask for choice you will get the same characteristics.

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25
Q

Statistical process control (SPC)

What does prevention do?

A

Keeping errors out of the process

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26
Q

Statistical process control (SPC)

What does inspection do?

A

Keeping errors out of the hands of the customer

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27
Q

Statistical process control (SPC)

What does attribute sampling do?

A

The results either conforms or does not conform

Example yes or no, pass or fail

28
Q

Statistical process control (SPC)

What does variables sampling do?

A

The result is rated on a continuous scale that measures a degree of conformity
Example weight, size

29
Q

Statistical process control (SPC)

What is tolerance?

A

Specified range of acceptable results

30
Q

Statistical process control (SPC)

What are control limits?

A

The boundaries of common variation in a statistical stable process

31
Q

What type of quality management does agile/adaptive environment use?

A

Requires frequent quality and reduce steps during the project rather than near the end of the project

Retrospective review

Verify the quality processes are effective

Look for the root cause of issues or defects

Identify new ways to improve quality

32
Q

Who are the three pioneers of quality

A

W Edwards Deming

Joseph M Juan

Philip Crosby

33
Q

W Edwards Deming

Four things to remember

A

Total quality management (TQM)

14 points of total quality management

Kaizen(improve), small continuous improvements

(PDCA) Plan do check act cycle to improve quality

(Statistical)

34
Q

Joseph Judah

Three things to remember

A

80/20 principle, Pareto’s principle

Advocate to top management involvement

Define quality as fitness for use

(Management)

35
Q

Philip Crosby

Four things to remember

A

COQ. Cost of poor quality

Prevention over inspection

Zero defects or do it right the first time

Quality is conformance to requirements

(Businessman)

36
Q

Note. Quality summary

Quality management plan is needed for every project

The PM proactively spends time to improve quality

The PM must evaluate change request to determine the impact on quality to both the project and product throughout its lifecycle

The project manager coordinates with the quality departments and all quality activities

Quality metrics must be defined during planning before work starts in direct and manage project work

Team process suggestions should be included in the quality report

The PM must ensure all procedures and processes are approved and followed by the team

A

.

37
Q

Quality summary responsibilities
What are the responsibilities for….
PM, team, executive management

A

PM is responsible for project quality

Team is responsible for quality on any activities or deliverables

executive management is responsible for organizational quality

38
Q

8.1

What is planned quality management Definition

A

The process of identifying quality requirements and or standards for the project and it’s deliverables and documenting how the project will demonstrate compliance with quality requirements and our standards

No variances from the project requirements

describes HOW to meet the customers quality standards

39
Q

8.1 The Project management teams determined the property at levels of accuracy and precision for use in the quality management plan

What is the definition for ACCURACY and PRECISION

A

Accuracy. Assessment of correctness
CORRECT

Precision. Measure of exactness
CONSISTANT

40
Q

8.1 output

What is the quality management plan?

A

Quality management plan is a component of the project or program management plan that describes how acceptable policies, procedures, and guidance will be implemented to achieve the quality objectives.

41
Q

8.1 outputs

What does the quality metrics do?

A

Formally describes the product or project attributes
What to measure
How to measure it
The measurement is an actual value

42
Q

8.2 What is managed quality

A

The process of translating the quality management plan into executable quality activities that incorporate the organizations quality policies into the project

(Lee) Translate the plan into a executable activities. I am auditing the process to be sure the processes are correct and being followed. Nothing wrong with the process and people following it.

43
Q

8.2 What are the key benefits to managing quality

A

Increase his probability of meeting the quality objectives and identifying in adequate processes and cause a poor quality

44
Q

8.2 Manage quality

What is quality assurance

A

Quality assurance is about using project processes efficiently, following and meeting standards to ensure the final product will meet stakeholder, needs, expectations and requirements

Lee- Always about looking at the results of the work and asking do corrections need to be made?

45
Q

8.2 Manage quality

What does manage quality mean

A

Manage quality includes all the quality assurance activities and is also concerned with the product design aspects and process improvements.

Lee- Think about the design and approach. Can we do it better?

46
Q

8.2 Manager Quality | T&T

What are the seven basic quality tools?

A

Flowcharts

Check sheets

Cause-and-effect diagrams

Control charts

Histograms

Pareto charts

Scatter diagrams

47
Q

8.2 Manager Quality | T&T

What is flow chart also referred to as? What does a flow chart show?

A

A flow chart is also referred to as a process map.

A flow chart shows the activities, decision points, branch in Woops, parallel paths, and the overall order of the process

48
Q

8.2 Manager Quality | T&T

What are check sheets also known as and what do they do?

A

Check sheets are also known as tally sheets.

They are used to organize facts in a manner that will be effective in the collection of useful data about a potential quality problem

49
Q

8.2 Manager Quality | T&T

What are cause-and-effect diagrams also known as what do they do?

A

Cause-and-effect diagrams are also known as fishbone diagrams Ishikawa diagrams.

The project manager investigates back to the root cause (a.k.a. assignable cause) of the variation

50
Q

8.2 Manager Quality | T&T

What are control charts: basic used for?

A

To determine if the process is stable and predictable.

Monitor processes to ensure that resulting production piece parts are within acceptable limits, or to determine if any action is required.

Monitor project performance (cost and schedule variances)

Measure quality control

51
Q

8.2 Manager Quality | T&T

Who defines specification limits? Who defines control limit?

A

The customer to find specification limits.

The PM team specifies the control limit

52
Q

8.2 Manager Quality | T&T

Histograms NEVER have _______ as a variable?

A

Time

53
Q

8.2 Manager Quality | T&T

Note. Pareto diagrams will be organized into categories that measure their frequency or consequences. Highest frequency to left of chart

(Customer complaints, example)

A

.

54
Q

8.2 Manager Quality | T&T

What does a scatter diagram track?

A

Scatter diagram tracks two variables (X, Y) to see if they are correlated. Correlation chart depicts the best straight line through the data points.

55
Q

8.2 Manager Quality | T&T

Audits. What is an audit?

A

An audit is a structure, independent process to determine if project activities comply with organizational and project policies, processes, and procedures. Ensures the use of appropriate quality standards and operational definitions.

56
Q

8.2 Manager Quality | T&T

What are the five quality audit objectives?

A

Identify all good and best practices.

Identify all non-conformity, gaps, and shortcomings.

Share good practices from similar projects,.

Proactively offer to help improve the implementation of processes.

Highlight contributions of audits in the lessons learned repository.

Note: They may be scheduled or at random. They may be conducted internal or external.

57
Q

8.2 Manager Quality | T&T

What does it mean to design for X (DfX)?

A

A set of technical guidelines applied during the design of a product to optimize a specific aspect of the design. Improves or controls the final characteristics

Lee note- Examples easy to assemble and disassemble, long-term reliability.

58
Q

8.2 Manager Quality | T&T

What are two most common methods for quality improvement?

A

Plan do check act.

Six sigma

59
Q

8.3 Control Quality

What is the Key benefits of control quality?

A

Identifies the causes of poor processes, or product quality.

Verifies the deliverables are correct to the requirements for project final acceptance.

60
Q

8.3 Control Quality

What does control quality measure?

A

To measure the completeness, compliance, and fitness for use of a product service prior to user acceptance and final delivery

61
Q

8.3 Control Quality | T&T

Data gathering. Check list. What should be incorporated?

A

Should incorporate the acceptance criteria from the scope baseline.

62
Q

8.3 Control Quality | outputs

What are two outputs?

A

Quality Control measurements (QCM)

Verified deliverables.

63
Q

Quality Terms

What is marginal analysis?

A

The point where quality improvement benefits or revenue equal the incremental cost to achieve equality.

Notes- Maximum quality with the maximum benefits/return.

64
Q

Statistical terms

What is mutual exclusivity mean?

A

Two events are said to be mutually exclusive if they cannot both occur in the single trial.

Flipping a coin. You either get heads or tails.

65
Q

Statistical terms

What is statistical independence?

A

The probability of one event occurring does not affect the probability of another event occurring.

Every time you roll the dice you have a one and six chance to roll a six.

66
Q

Statistical terms

What does probability mean?

A

The likelihood of some thing occurring. Usually expressed as a decimal or fraction between zero and one, on a scale of 0% to 100%.

PMP With PMI (18 decks)

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