Chapter Nine | Resource Management Flashcards
What does OBS mean
Organization breakdown structure
What does RACI mean
Responsible
accountable
consult
inform
What does RAM stand for
Responsibility assignment matrix
What does RBS stand for
Resource breakdown structure
What is project resource management?
The process is to identify acquire and manage the resources needed for the successful completion of the project
What is considered physical resources
Equipment material supplies infrastructure and facilities
What are team resources
Refers to human resources with the assigned roles and responsibilities for completing the project.
What is one of the most difficult areas on the job in project resource management?
Knowledge area
What is physical resource management concerned with?
Allocating and using the physical resources for successful project completion in an efficient and effective way.
Equipment material supplies infrastructure and facilities.
What are self organizing teams
The team functions with an absence of centralized control. The PM provides the team with the environment and support needed and trust the team to do the job
9.1 What is plan resource management?
The process of defining how to estimate acquire manage and utilize physical and team resources.
9.1 note team charter = Ground rules
.
9.1 | T&T
What are the three different hierarchical type charts?
Work breakdown structure - Deliverables or work packages
Organization breakdown structure - Work packages shown by organizational area
Resource breakdown structure - Resources shown by category labor equipment material supplies
9.1 T&T
What is the responsibility assigned matrix?
Shows The resources assigned an accountable for each work package
9.1 T&T
In a RACI How many people can be accountable and how many people can be responsible for an activity?
Only one person can be accountable but many can be responsible
9.1 output | Resource management plan
What is this?
Resource management plan describes how project resources should be categorized, allocated, managed and released. May be divided between a team management plan and a physical resource management plan.
This will include release dates for resources
9.2. What is estimate activity resources mean
The process of estimating team resources and the type and quantity of equipment, material, and supplies necessary to perform project work
9.2 NOTE
Estimate activity resources should be completed prior to
estimate activity duration 6.4
estimate activity cost 7.2
.
9.3. What does acquire resources mean
The process of obtaining team members, equipment, materials, supplies, facilities, and other resources necessary to complete the project work.
If they are on staff and available or procurement for external resources
9.3 Enterprise environmental factors update are listed as outputs in what three processes?
Acquire resources
Develop team
Manage team
9.3 output EEF
What is EEF updating when acquiring resources?
Updating resource software, where people are and assign to.
9.4 Develop team
What is this process all about?
The process of improving competencies, team member interaction, and overall team environment to enhance project performance.
9.4 What is the process order for Tuckman’s model or ladder team stages?
Forming Storming norming performing Adjourning
9.4 What does forming mean In Tuckman’s model?
When team members are polite and very independent as they get to know the project and their roles
9.4. What does storming mean and Tuckman’s model?
They have different ideas. Conflict occurs as they begin to do project work. May be counterproductive.
9.4. What does norming mean in Tuckman’s model
The team begins to work together, adjust habits, and trust the team
9.4. What does performing mean in Tuckman’s model
The team becomes a well organized unit, smooth and effective
9.4. What does adjourning mean in Tuckman’s model
The team moves on after they complete the project
9.4 T&T
What does collocation mean
The team members are physically located close to one another to improve communications, work relationships, and productivity.
Also known as tight matrix.
Can be temporary or for the entire project.
WAR ROOM
9.4 developing teams output
What are the EEF updating.?
You are updating personnel records for team members
9.5. Manage team
What is managed team?
The process of tracking team member performance, providing feedback, resolving issues, and managing team changes to optimize the project performance.
9.5 Manage team inputs
examples of OPA
Certificates of appreciation
Bonus structures
Organizational prerequisites
Corporate apparel
perks and recognitions
9.5. Manage team T&T
Conflict management
Traditional conflict management is more negative where contemporary view of conflict is more positive
.
9.5 Conflict management
What is the biggest source of conflict?
Scarce resources
9.5 Conflict management
What is the least source of conflict?
Personality. Conflict is typically not about personality problems
9.5 manage team
What are the five resolution techniques in conflict management
Collaborate/problem solve Compromised/reconcile Smooth/accommodate Withdrawal/avoid Force/direct
9.5. Manage Team. Resolution Technique
What is collaborate/problem solve mean?
Incorporating multiple viewpoints and insights from different perspectives. Win-win Situation
9.5. Manage Team. Resolution Technique
What does compromise/reconcile mean?
Searching for solutions that bring some degree of satisfaction to all parties in order to temporarily or partially resolve the conflict. Lose lose situation
9.5. Manage Team. Resolution Technique
What does smooth/accommodate mean
Emphasizing areas of agreement rather than areas of differences. Conceding one’s position to the needs of others to maintain harmony and relationships.
9.5. Manage Team. Resolution Technique
What does withdrawal/avoid mean
Retreating from an actual or potential conflict situation. Postponing the issue to be better prepared or to be resolved by others
9.5. Manage Team. Resolution Technique
What does force/direct mean
Pushing one’s viewpoint at the expense of others. Offering only win lose situations, usually enforced through a power position to resolve an emergency
9.5 Managed team | output
What is Updated in EEF
Personnel records for team members
9.6 Control resources
What does this mean?
The process of ensuring that the physical resources assigned an allocated to the project are available as planned, as well as monitoring the plan versus actual utilization of resources and performing correct of action as necessary.
Resources are available at the right time, in the right place, in the right amount, and are released when they are no longer used.
Theories of Motivation
What are the four names?
Maslow
McGregor
Hertzberg
McClelland
Theories of Motivation
What is Maslow’s theory of motivation about?
Hierarchy of needs
States that people are motivated best by having a purpose or contribution, not by security or money
Theories of Motivation
What are the five levels in Maslow’s of needs?
Physiological safety belonging Esteem self accusation
Theories of Motivation | Maslow’s Hierarchy of needs
What does physiological mean?
Basics needed for survival, such as shelter and food
Theories of Motivation | Maslow’s Hierarchy of needs
What does safety mean
Items are elements that make us feel comfortable or protected
Theories of Motivation | Maslow’s Hierarchy of needs
What does belonging mean
Friends, finding love, existence, and association, group membership
Theories of Motivation | Maslow’s Hierarchy of needs
What does esteem mean
How we are perceived and how we feel about ourselves, confident, respected, valued
Theories of Motivation | Maslow’s Hierarchy of needs
What does self actualization mean
Someone who performs a calling. Has a purpose in life, independence, potential. It’s making a difference
Theories of Motivation | Maslow’s Hierarchy of needs
Which areas can a PM support
Esteem needs and self actualization needs
Theories of Motivation
What is MacGregors theory all about
Theory X and theory Y.
Theories of Motivation | McGregor
What Are components of theory X?
Workers seen as self-centered, lazy, lacking ambition
workers need strict control/supervision.
They avoid responsibility and work whenever possible
They are just there for a paycheck
Theories of Motivation | McGregor
What are the components of theory Y
The enlightened approach Y we are happY
Willing and eager to except responsibility and working to organize objectives
Work without supervision and direct their own efforts
Recognition of potential in people and people are motivated
Therefore you can delegate to people. PM is all about delegating
Theories of Motivation
What is Herzberg’s motivation factors
Hygiene factors and motivating agent
Theories of Motivation | Herzbergs Hygiene Theory
What are hygiene factors, what is a motivating agent?
Hygiene factors focuses mainly on the areas related to the workplace. E.g. a safe working environment, steady pay, stable job
Motivating agents focus on non-financial characteristics of work. Aging opportunity to improve, do more, education, and responsibility
Theories of Motivation | Herzbergs Hygiene Theory
What is one basic assumption of this theory
Money does not create motivation
Instead, improving the workplace, showing appreciation toward the worker, and additional responsibility typically motivate workers more than simply throwing money at them.
Theories of Motivation | McClelland’s Theory of Needs
This theory states that most are motivated by one of the three needs. What are the three needs?
Need for achievement
Need for affiliation
Need for power
A person with one behavior style would be managed differently from a person with another
