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PMP With PMI > Chapter Nine | Resource Management > Flashcards

Chapter Nine | Resource Management Flashcards

1
Q

What does OBS mean

A

Organization breakdown structure

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2
Q

What does RACI mean

A

Responsible
accountable
consult
inform

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3
Q

What does RAM stand for

A

Responsibility assignment matrix

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4
Q

What does RBS stand for

A

Resource breakdown structure

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5
Q

What is project resource management?

A

The process is to identify acquire and manage the resources needed for the successful completion of the project

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6
Q

What is considered physical resources

A

Equipment material supplies infrastructure and facilities

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7
Q

What are team resources

A

Refers to human resources with the assigned roles and responsibilities for completing the project.

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8
Q

What is one of the most difficult areas on the job in project resource management?

A

Knowledge area

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9
Q

What is physical resource management concerned with?

A

Allocating and using the physical resources for successful project completion in an efficient and effective way.

Equipment material supplies infrastructure and facilities.

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10
Q

What are self organizing teams

A

The team functions with an absence of centralized control. The PM provides the team with the environment and support needed and trust the team to do the job

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11
Q

9.1 What is plan resource management?

A

The process of defining how to estimate acquire manage and utilize physical and team resources.

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12
Q

9.1 note team charter = Ground rules

A

.

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13
Q

9.1 | T&T

What are the three different hierarchical type charts?

A

Work breakdown structure - Deliverables or work packages
Organization breakdown structure - Work packages shown by organizational area
Resource breakdown structure - Resources shown by category labor equipment material supplies

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14
Q

9.1 T&T

What is the responsibility assigned matrix?

A

Shows The resources assigned an accountable for each work package

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15
Q

9.1 T&T

In a RACI How many people can be accountable and how many people can be responsible for an activity?

A

Only one person can be accountable but many can be responsible

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16
Q

9.1 output | Resource management plan

What is this?

A

Resource management plan describes how project resources should be categorized, allocated, managed and released. May be divided between a team management plan and a physical resource management plan.

This will include release dates for resources

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17
Q

9.2. What is estimate activity resources mean

A

The process of estimating team resources and the type and quantity of equipment, material, and supplies necessary to perform project work

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18
Q

9.2 NOTE
Estimate activity resources should be completed prior to

estimate activity duration 6.4

estimate activity cost 7.2

A

.

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19
Q

9.3. What does acquire resources mean

A

The process of obtaining team members, equipment, materials, supplies, facilities, and other resources necessary to complete the project work.

If they are on staff and available or procurement for external resources

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20
Q

9.3 Enterprise environmental factors update are listed as outputs in what three processes?

A

Acquire resources
Develop team
Manage team

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21
Q

9.3 output EEF

What is EEF updating when acquiring resources?

A

Updating resource software, where people are and assign to.

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22
Q

9.4 Develop team

What is this process all about?

A

The process of improving competencies, team member interaction, and overall team environment to enhance project performance.

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23
Q

9.4 What is the process order for Tuckman’s model or ladder team stages?

A 
Forming
Storming 
norming 
performing
Adjourning
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24
Q

9.4 What does forming mean In Tuckman’s model?

A

When team members are polite and very independent as they get to know the project and their roles

25
Q

9.4. What does storming mean and Tuckman’s model?

A

They have different ideas. Conflict occurs as they begin to do project work. May be counterproductive.

26
Q

9.4. What does norming mean in Tuckman’s model

A

The team begins to work together, adjust habits, and trust the team

27
Q

9.4. What does performing mean in Tuckman’s model

A

The team becomes a well organized unit, smooth and effective

28
Q

9.4. What does adjourning mean in Tuckman’s model

A

The team moves on after they complete the project

29
Q

9.4 T&T

What does collocation mean

A

The team members are physically located close to one another to improve communications, work relationships, and productivity.

Also known as tight matrix.

Can be temporary or for the entire project.

WAR ROOM

30
Q

9.4 developing teams output

What are the EEF updating.?

A

You are updating personnel records for team members

31
Q

9.5. Manage team

What is managed team?

A

The process of tracking team member performance, providing feedback, resolving issues, and managing team changes to optimize the project performance.

32
Q

9.5 Manage team inputs

examples of OPA

A

Certificates of appreciation
Bonus structures
Organizational prerequisites
Corporate apparel

perks and recognitions

33
Q

9.5. Manage team T&T

Conflict management
Traditional conflict management is more negative where contemporary view of conflict is more positive

A

.

34
Q

9.5 Conflict management

What is the biggest source of conflict?

A

Scarce resources

35
Q

9.5 Conflict management

What is the least source of conflict?

A

Personality. Conflict is typically not about personality problems

36
Q

9.5 manage team

What are the five resolution techniques in conflict management

A 
Collaborate/problem solve
Compromised/reconcile
Smooth/accommodate
Withdrawal/avoid
Force/direct
37
Q

9.5. Manage Team. Resolution Technique

What is collaborate/problem solve mean?

A

Incorporating multiple viewpoints and insights from different perspectives. Win-win Situation

38
Q

9.5. Manage Team. Resolution Technique

What does compromise/reconcile mean?

A

Searching for solutions that bring some degree of satisfaction to all parties in order to temporarily or partially resolve the conflict. Lose lose situation

39
Q

9.5. Manage Team. Resolution Technique

What does smooth/accommodate mean

A

Emphasizing areas of agreement rather than areas of differences. Conceding one’s position to the needs of others to maintain harmony and relationships.

40
Q

9.5. Manage Team. Resolution Technique

What does withdrawal/avoid mean

A

Retreating from an actual or potential conflict situation. Postponing the issue to be better prepared or to be resolved by others

41
Q

9.5. Manage Team. Resolution Technique

What does force/direct mean

A

Pushing one’s viewpoint at the expense of others. Offering only win lose situations, usually enforced through a power position to resolve an emergency

42
Q

9.5 Managed team | output

What is Updated in EEF

A

Personnel records for team members

43
Q

9.6 Control resources

What does this mean?

A

The process of ensuring that the physical resources assigned an allocated to the project are available as planned, as well as monitoring the plan versus actual utilization of resources and performing correct of action as necessary.

Resources are available at the right time, in the right place, in the right amount, and are released when they are no longer used.

44
Q

Theories of Motivation

What are the four names?

A

Maslow
McGregor
Hertzberg
McClelland

45
Q

Theories of Motivation

What is Maslow’s theory of motivation about?

A

Hierarchy of needs

States that people are motivated best by having a purpose or contribution, not by security or money

46
Q

Theories of Motivation

What are the five levels in Maslow’s of needs?

A 
Physiological
safety
belonging 
Esteem 
self accusation
47
Q

Theories of Motivation | Maslow’s Hierarchy of needs

What does physiological mean?

A

Basics needed for survival, such as shelter and food

48
Q

Theories of Motivation | Maslow’s Hierarchy of needs

What does safety mean

A

Items are elements that make us feel comfortable or protected

49
Q

Theories of Motivation | Maslow’s Hierarchy of needs

What does belonging mean

A

Friends, finding love, existence, and association, group membership

50
Q

Theories of Motivation | Maslow’s Hierarchy of needs

What does esteem mean

A

How we are perceived and how we feel about ourselves, confident, respected, valued

51
Q

Theories of Motivation | Maslow’s Hierarchy of needs

What does self actualization mean

A

Someone who performs a calling. Has a purpose in life, independence, potential. It’s making a difference

52
Q

Theories of Motivation | Maslow’s Hierarchy of needs

Which areas can a PM support

A

Esteem needs and self actualization needs

53
Q

Theories of Motivation

What is MacGregors theory all about

A

Theory X and theory Y.

54
Q

Theories of Motivation | McGregor

What Are components of theory X?

A

Workers seen as self-centered, lazy, lacking ambition

workers need strict control/supervision.

They avoid responsibility and work whenever possible

They are just there for a paycheck

55
Q

Theories of Motivation | McGregor

What are the components of theory Y

A

The enlightened approach Y we are happY

Willing and eager to except responsibility and working to organize objectives

Work without supervision and direct their own efforts

Recognition of potential in people and people are motivated

Therefore you can delegate to people. PM is all about delegating

56
Q

Theories of Motivation

What is Herzberg’s motivation factors

A

Hygiene factors and motivating agent

57
Q

Theories of Motivation | Herzbergs Hygiene Theory

What are hygiene factors, what is a motivating agent?

A

Hygiene factors focuses mainly on the areas related to the workplace. E.g. a safe working environment, steady pay, stable job

Motivating agents focus on non-financial characteristics of work. Aging opportunity to improve, do more, education, and responsibility

58
Q

Theories of Motivation | Herzbergs Hygiene Theory

What is one basic assumption of this theory

A

Money does not create motivation

Instead, improving the workplace, showing appreciation toward the worker, and additional responsibility typically motivate workers more than simply throwing money at them.

59
Q

Theories of Motivation | McClelland’s Theory of Needs

This theory states that most are motivated by one of the three needs. What are the three needs?

A

Need for achievement
Need for affiliation
Need for power
A person with one behavior style would be managed differently from a person with another

PMP With PMI (18 decks)

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