Chapter Ten | Communication Management Flashcards
What does SOW mean?
Statement of work
What is project communications management?
Includes the processes required to ensure timely and appropriate planning, collection, creation, distribution, storage, retrieval, management, control, monitoring, and the ultimate disposition of project information.
What does it mean to have effective communication?
Information is provided in the right format, at the right time, and within the right impact
What does it mean to have efficient communication?
Providing only the information needed
What percentage of time is spent on communicating for the p.m.?
90%
What does paralingual mean?
Not the words but the tone.
What are the four main types of communication?
Formal
Informal
Written
verbal
When is formal written communication used?
Used for legal communication and project documents
When there is distance or extreme complexity involved
When is formal verbal Communication used?
Used for official situations, presentations.
Use for primary one directional communication.
NOTE
Formal does not include meetings because communication goes back and forth in a meeting
.
When is informal written communication used?
Included non-legal documents, documentation that preceded any contracts, general documentation, and written notes.
PM still considers memos and emails to be in formal written documents
What is considered informal verbal communication?
Any verbal communication that isn’t formal such as people talking. Includes meetings, because they are by directional communication among the participants.
What are the three types of listening skills?
Active listeners
Verbal listening
Nonverbal listening
What does it mean to be an active listener?
Are aware of verbal and nonverbal messages
Emphasize with the speaker
Ask questions
Get frequent feedback
What does it mean to do verbal listening
Clarifying through questions
Summarizing at intervals
Asking speaker for examples
What is non-verbal listening?
Making eye contact
Being expressive next line moving closer to the speaker next line listening for how it is said
What percentage of communication is nonverbal?
55%
What is the barrier to communication and its definition
Noise
anything that interferes with the transmission and understanding of the message
What are the five C’s of written or spoken communication?
Correct
Grammar and spelling
Concise
Expression and illumination of excess
words
Clear
Purpose of expression, directed to the needs of the leader
Coherent
Logical flow of ideas
Controlling
Flow of words and ideas
10.1.
What does planned communications management mean
Developing an appropriate approach and plan for project communication based on information needs of stakeholder work group, available organizational assets, and project needs
10.1 | T&T
What are the three main types of project related meetings for communication?
Share information
Option or resolution evaluation
Make decisions
10.1 | T&T
What does communication requirements analysis determine
Determines the complexity of project communications.
The number of communication channels can be calculated by using a formula.
10.1 | T&T
What does the C mean and N mean in communication requirements analysis
C = communication channels
n = number of people or team members
10.1 T&T
What are the two communication MODELS
Basic sender/receiver communication model
Interactive communication model
10.1 | T&T
What occurs in the basic sender/receiver communication model?
Encoding
transmit message
decode
10.1 | T&T
What occurs in the interactive communication model
Acknowledge
Feedback/response
10.1 | T&T
What are the three types of communication METHODS?
Interactive communication
Push communication
Pull communication
10.1 | T&T
What is interactive communication mean?
Communication between two or more parties. Includes meetings, phone calls, video conferencing
10.1. | T&T
What does push communication
Communication sent to specific recipients who need to know the information. Includes letters, memos, reports, emails, fax, voice mails, press conferences.
Data is pushed to user.
10.1 | T&T
What does pull communication mean?
Used for very large volumes of information, or very large audiences.
Includes Internet’s, e-learning and knowledge repositories.
User must go to site to get data
10.1 | output
What is communications management plan?
A plan that describes how, when, and by whom product information will be administered and disseminator
10.2 What is manage communications
The process of ensuring timely inappropriate collection, creation, distribution, storage, and retrieval, management, monitoring, and ultimate disposition of project information
10.2. NOTE
Techniques and considerations for effective communication
Send or receiver models Choice of media meeting management Presentation Facilitation active listening Writing style
.
10.2 | T&T | manage communication
What does a progress report report on?
Progress reports only reports the work accomplished since the last report.
10.2 | T&T | manage communication
What does a status report report on
A status report is more holistic, can include progress report, may speak to issues that are occurring.
Anything and everything related to the project.
10.3. What is monitor communications?
The process of ensuring that the information needs of the project and stakeholder are met.
The right content is delivered to the right person through the right channels at the right time
