Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

PMP With PMI > Chapter Ten | Communication Management > Flashcards

Chapter Ten | Communication Management Flashcards

1
Q

What does SOW mean?

A

Statement of work

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

What is project communications management?

A

Includes the processes required to ensure timely and appropriate planning, collection, creation, distribution, storage, retrieval, management, control, monitoring, and the ultimate disposition of project information.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

What does it mean to have effective communication?

A

Information is provided in the right format, at the right time, and within the right impact

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

What does it mean to have efficient communication?

A

Providing only the information needed

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

What percentage of time is spent on communicating for the p.m.?

A

90%

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

What does paralingual mean?

A

Not the words but the tone.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

What are the four main types of communication?

A

Formal
Informal
Written
verbal

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

When is formal written communication used?

A

Used for legal communication and project documents

When there is distance or extreme complexity involved

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

When is formal verbal Communication used?

A

Used for official situations, presentations.

Use for primary one directional communication.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

NOTE

Formal does not include meetings because communication goes back and forth in a meeting

A

.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

When is informal written communication used?

A

Included non-legal documents, documentation that preceded any contracts, general documentation, and written notes.

PM still considers memos and emails to be in formal written documents

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

What is considered informal verbal communication?

A

Any verbal communication that isn’t formal such as people talking. Includes meetings, because they are by directional communication among the participants.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

What are the three types of listening skills?

A

Active listeners
Verbal listening
Nonverbal listening

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

What does it mean to be an active listener?

A

Are aware of verbal and nonverbal messages
Emphasize with the speaker
Ask questions
Get frequent feedback

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

What does it mean to do verbal listening

A

Clarifying through questions
Summarizing at intervals
Asking speaker for examples

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

What is non-verbal listening?

A

Making eye contact

Being expressive next line moving closer to the speaker next line listening for how it is said

17
Q

What percentage of communication is nonverbal?

A

55%

18
Q

What is the barrier to communication and its definition

A

Noise

anything that interferes with the transmission and understanding of the message

19
Q

What are the five C’s of written or spoken communication?

A

Correct
Grammar and spelling

Concise
Expression and illumination of excess
words

Clear
Purpose of expression, directed to the needs of the leader

Coherent
Logical flow of ideas

Controlling
Flow of words and ideas

20
Q

10.1.

What does planned communications management mean

A

Developing an appropriate approach and plan for project communication based on information needs of stakeholder work group, available organizational assets, and project needs

21
Q

10.1 | T&T

What are the three main types of project related meetings for communication?

A

Share information
Option or resolution evaluation
Make decisions

22
Q

10.1 | T&T

What does communication requirements analysis determine

A

Determines the complexity of project communications.

The number of communication channels can be calculated by using a formula.

23
Q

10.1 | T&T

What does the C mean and N mean in communication requirements analysis

A

C = communication channels

n = number of people or team members

24
Q

10.1 T&T

What are the two communication MODELS

A

Basic sender/receiver communication model

Interactive communication model

25
Q

10.1 | T&T

What occurs in the basic sender/receiver communication model?

A

Encoding
transmit message
decode

26
Q

10.1 | T&T

What occurs in the interactive communication model

A

Acknowledge

Feedback/response

27
Q

10.1 | T&T

What are the three types of communication METHODS?

A

Interactive communication
Push communication
Pull communication

28
Q

10.1 | T&T

What is interactive communication mean?

A

Communication between two or more parties. Includes meetings, phone calls, video conferencing

29
Q

10.1. | T&T

What does push communication

A

Communication sent to specific recipients who need to know the information. Includes letters, memos, reports, emails, fax, voice mails, press conferences.

Data is pushed to user.

30
Q

10.1 | T&T

What does pull communication mean?

A

Used for very large volumes of information, or very large audiences.

Includes Internet’s, e-learning and knowledge repositories.

User must go to site to get data

31
Q

10.1 | output

What is communications management plan?

A

A plan that describes how, when, and by whom product information will be administered and disseminator

32
Q

10.2 What is manage communications

A

The process of ensuring timely inappropriate collection, creation, distribution, storage, and retrieval, management, monitoring, and ultimate disposition of project information

33
Q

10.2. NOTE

Techniques and considerations for effective communication

Send or receiver models
Choice of media
meeting management
Presentation
Facilitation 
active listening
Writing style
A

.

34
Q

10.2 | T&T | manage communication

What does a progress report report on?

A

Progress reports only reports the work accomplished since the last report.

35
Q

10.2 | T&T | manage communication

What does a status report report on

A

A status report is more holistic, can include progress report, may speak to issues that are occurring.

Anything and everything related to the project.

36
Q

10.3. What is monitor communications?

A

The process of ensuring that the information needs of the project and stakeholder are met.

The right content is delivered to the right person through the right channels at the right time

PMP With PMI (18 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions