Chapter 9: Employee Attitudes And Their Effects.

Question 1

Entitlement

Answer 1

A belief among employees that they deserve things because society (or their employment) owes it to them.

Question 2

Attitudes

Answer 2

The feelings and beliefs that largely determine how employees will perceive their environment, commit themselves to intended actions, and ultimately behave.

Question 3

Positive and negative activity

Answer 3

Positive activity is when people are optimistic, upbeat, or courteous

Negative of activity is when people are downbeat, irritable, or abrasive

Question 4

Job satisfaction

Answer 4

A set of favorable or unfavorable feelings and emotions with which employees view their work

Question 5

Behavioral intentions

Answer 5

And example of behavioral intentions would be one employees and coworker “I planned with this job in three months quotation “

Question 6

Spillover effect

Answer 6

The spillover effect states that job satisfaction influences general life satisfaction and vice versa

Question 7

Job involvement

Answer 7

The degree to which employees immerse themselves in their jobs, invest time and energy in them, and view work at the central part of their lives

Question 8

Organization identification

Answer 8

When in employee wellness in so well and fits the organizations at six and expectations that they experience a sense of oneness with the organization

Question 9

Organizational commitment

Answer 9

Also known as employee loyalty, this is the degree to which an employee identifies with an organization I want to continue actively participating in it

Question 10

We’re moods

Answer 10

And employees work mood can be described as ranging from negative to positive and from week to strong.

Question 11

Types of withdrawal

Answer 11

Psychological withdrawal includes activities like daydreaming on the job

Physical withdrawal includes activities such as extended breaks or unauthorized departures

Question 12

Presenteeism

Answer 12

This occurred when employees come to work despite troublesome physical or emotional or situational conditions.

Question 13

Bending the rules

Answer 13

Employees who twist organizational policies to obtain personal gain.

Question 14

Organizational citizenship behavior’s

Answer 14

Helpful actions above and beyond the call of duty that promote the organization success

Question 15

Intranets

Answer 15

Company secure forms of internet used to communicate company documents and issues