Chapter 8: Empowerment And Participation Flashcards
Imposter phenomenon
When individuals fail to acknowledge properly their own expletive and accomplishments.
Empowerment
Any process that provides greater autonomy to employees through the sharing of relevant information.
Participation
The mental and emotional involvement of people in group situations that encourages them to contribute goals and share responsibility for them. There are three ideas, Involvement, Motivation to Contribute, Acceptance of Responsibility.
Involvement
Meaningful involvement is not the same as as task involvement, most managers mistake task involvement for meaningful involvement.
Motivation to contribute
When an employee participates there are empowered to release their own resources of initiative and creative.
Acceptance of responsibility
Participation encourages people to accept responsibility in their groups activities.
Autocratic view of power
Comes with an authority figure, is applied by management, there is a fixed amount of power and cannot be shared, and flows downwards from leadership.
Participative view of power
Comes from people through both official and unofficial channels, is applied by shared ideas and activities in a group, flows in all directions, is in a variable amount and shared.
Suggestion programs
Formal plans to infinite individual employees to recommend work improvements
Quality circles
Voluntary groups that receive training in process improvements and problem solving skills as well as producing ideas to improve productivity and working conditions. They often meet regularly.
Total quality management
This approach gets every employee involved in the process of searching for continuous improvements in their operations.
Self managing teams
Natural work groups that are given a large degree of decision making autonomy and are expected to control their own behavior and results.
Employee ownership
This emerges when employees provide provide capital and invest in the company they work for.
