Chapter 2: Modeks Of Organizational Behavior Flashcards
Performance
The quantity and quality of products and services
Employee satisfaction
Often exhibited through lower absenteeism, tardiness, or turnover
Personal growth
The acquisition of a lifelong knowledge and skills waiting to continued employability and career advancement
Fact premises
Fact premises represent our descriptive you of how the world behaves. They are drawn from both behavioral science research and our own personal experiences. For example you would not throw your iPod from a 10 story building because it would break
Value premises
Value promises represent our view of the desirability of certain goals and activities. For example if you are very unhappy with an iPod then you might choose to throw it from the 10 story building
Vision
Vision represents a challenging portrait of what the organization and its members can be, a possible and desirable future.
Mission
A mission statement identifies the business it is in, the market is try to serve, the types of customers it it is likely to have, and the reason for its existence
Goals
Goals are relatively concrete formulations of achievements that the organization is aiming for within said periods of time
Theory X
Theory X is a more traditional mindset which believes that people are inclined to restrict work output, have a little ambition, and avoid responsibility if at all possible. Managers must control or coerce employees to obtain satisfactory performance
Theory Y
Theory Y believes that if management will provide the proper environment to release potential, work will become as natural to employees as play rest or relaxation.
Paradigms
Paradigms, or frameworks, or possible explanations about how things work.
The autocratic model
The autocratic model depends on power. Those who are in command must have power to demand, meaning that an employee who does not follow orders will be penalized
The custodial model
The custodial model tends to use money and security to reward employees, such as pensions pay or other benefits.
The supportive model
The support of model depends on leadership and set of power or money. Through leadership, management provides acclimate to help employees grow and accomplish in the interest of the organization
The collegial model
The collegial model, which embodies a team concept, depends on management building a feeling of partnership with employees. The result is that employees feel needed and useful.
