Chapter 3: Managing Communications

Question 1

Communication

Answer 1

Communication is the transfer of information or understanding from one person to another

Question 2

Encode

Answer 2

Encoding is the process where this sender of communication converts an idea in their head in the suitable words, charts, are other symbols for transmission

Question 3

Framing

Answer 3

Framing uses Rich, colorful, carefully selected language to shape the perceptions of recipients

Question 4

Polarized

Answer 4

Went to different viewpoints take even more extreme opposing positions

Question 5

Defensive reasoning

Answer 5

When threatened with the potential embarrassment of losing argument people tend to abandon logic and rationality and instead blame others selectively use data and seek to remain in control

Question 6

Cognitive dissonance

Answer 6

This is the internal conflict and Exide he that occurs in people received information incompatible with their value systems

Question 7

Face saving

Answer 7

Face saving is an attempt by sender to preserve or even enhance their valued self concept

Question 8

Self concept

Answer 8

Self-concept is our personal image or social honor.

Question 9

Noise

Answer 9

Noise constitutes obstacles or barriers to communication and may emerge need a physical surroundings or with an individual’s emotions

Question 10

Personal barriers

Answer 10

Personal barriers are communication interferences that arise from human emotions, values, and poor listening habits. Then I also stem from differences in background (such as race, sex, education, Etc)

Question 11

Psychological distance

Answer 11

A feeling of being emotionally separated. This also includes being communicated to you in a negative way

Question 12

Physical barriers

Answer 12

Physical barriers are communication interferences that occur in the environment in which the communication takes place such as a set a noise that drowns out a message

Question 13

Proxemics

Answer 13

The study of spatial separation during communication.

Question 14

Semantics/Phonetics

Answer 14

Semantics is the science of meaning which contrast with phonetics the science of sounds

Question 15

Semantic barriers

Answer 15

These barriers arise from limitations in the symbols with which we communicate.

Question 16

Communication symbols

Answer 16

There are three communication symbols words, pictures, and actions.

Question 17

Pictures (communication symbol)

Answer 17

Pictures are used to clarified word communication pictures can provide Visual images, blueprints, progress charts, etc.

Question 18

Action (Non verbal communication)

Answer 18

Nonverbal communication emphasize the importance that failure to communicate is still communicating and that actions speak louder than words

Question 19

Credibility gap

Answer 19

A credibility Gap can exist and there is a difference between what someone says and someone does. Credible communication is based on trustworthiness, expertise, and charisma

Question 20

Body language

Answer 20

Body language is the means with which people communicate meaning to others with their bodies in an interpersonal interaction

Question 21

Words

Answer 21

Where to the main communication symbol used it work. With many different meanings and connotations for words it is the context that matters most

Question 22

Social cues

Answer 22

Social cues are positive or negative bits of information that influence how people react to communication. Some examples are job titles, articles of clothing.

Question 23

Readability

Answer 23

Readability is the process of making writing the speech more understandable

Question 24

Downward communication

Answer 24

Downward communication is the fall of information from higher to lower levels of authority. Successful downward communication relies on managers who communicate in open and true dialogue with their employees

Question 25

Communication overload

Answer 25

Vacation overload is when employees receive more communication inputs and they can process or more than they need

Question 26

Performance feedback

Answer 26

Performance feedback leads to both improve performance and improve attitudes

Question 27

Feedback seeking behavior

Answer 27

When employees search for information about the prior performance and possible areas of improvement

Question 28

Social support

Answer 28

Social support is the perception that employees are cared for, steamed, and valued.

Question 29

Upward communication

Answer 29

Opera communication is when management tunes into employees to maintain in touch with them

Question 30

Organize silence

Answer 30

This is the conscious or unconscious withholding of information about potential problems or issues on the part of employees

Question 31

Lateral communication

Answer 31

Cross communication crossed different chains of commands