Chapter 11: Conflict Power And Organizational Politics

Question 1

Conflict

Answer 1

An interpersonal process that arises from disagreements over the goals to attain.

Question 2

Workplace incivility

Answer 2

Occurs when employees feel to exhibit concern and regard for others or, worse yet, disrespect for each other on the job

Question 3

Assertiveness

Answer 3

The process of expressing feelings, asking for a legitimate changes, and giving and receiving honest feedback

Question 4

Interpersonal facilitation

Answer 4

The capacity to focus on others personal needs, sensitivities, and idiosyncrasies and then work to keep conflict under control and elaboration hi among team members

Question 5

Stroking

Answer 5

Any act of recognition for another

Question 6

Positive strokes

Answer 6

Positive strokes feel good when they are received, and contribute to the recipients sense of well-being and self-esteem

Question 7

Negative strokes

Answer 7

These hurt physically or emotionally and make the recipients feel less proud of themselves

Question 8

Mixed stroke

Answer 8

And example of a mix stroke would be “this is a good advertising layout, considering the small experience you had in this field”

Question 9

Conditional strokes

Answer 9

These are offered to employees if they perform correctly or avoid problems

Question 10

Unconditional strokes

Answer 10

These are presented without any connection to behavior.

Question 11

Power

Answer 11

The ability to influence other people and events

Question 12

The five bases of power

Answer 12

The five bases of power are; personal power, legitimate power, expert power, reward power, coercive power

Question 13

Personal power

Answer 13

This comes from each leader individually. Is the ability of leaders to develop followers from the strength of their own personalities

Question 14

Legitimate power

Answer 14

This arises from the culture of society by which power is delegated legitimately from higher established authorities to others

Question 15

Expert power

Answer 15

This comes from specialize learning it is a power that arises from a person’s knowledge of information about a complex situation

Question 16

Reward power

Answer 16

It arises from an individual’s ability to get pay raises, recommend someone for promotion or transfer, or even make favorable work assignments

Question 17

Coercive power

Answer 17

This power can threaten employees job security, make changes to someone’s work schedule, or at the extreme administrate physical force

Question 18

Organizational politics

Answer 18

This refers to intentional behaviors that are used to enhance or protect a person’s influence and self interest but also inspiring confidence and trust in others

Question 19

Norm of reciprocity

Answer 19

This is where two people in a continuing relationship feel a strong application to repay their social “debts” to each other

Question 20

Posturing

Answer 20

Pasta and consists of positioning oneself for visibility, making sure the others know about your successes

Question 21

Self monitors

Answer 21

Self manager or someone who is adopted regulating of self and adapting to situational and interpersonal cues

Question 22

Impression management

Answer 22

This is the ability to protect enhance one’s self image will intentionally affecting another assessment of them