Chapter 8

Question 1

geographical structure

Answer 1

a bus approach that brings together ppl and jobs performed in the same location

Question 2

job sharing

Answer 2

a mgt technique that splits one job between two ppl

Question 3

flexible working hours

Answer 3

an employment arrangement that gives employees some choices in daily work hours

Question 4

organic designs

Answer 4

organizational designs that are adaptive, using a decentralized and horizontal structure

Question 5

organizational chart

Answer 5

a visual representation of the arrangement of work positions within an organization

Question 6

matrix structure

Answer 6

a business approach that combines functional and divisional approaches to emphasize project or program teams

Question 7

divisional structure

Answer 7

a business approach that groups together ppl working on the same product, in the same area or with similar customers

Question 8

social network analysis

Answer 8

the identification of the informal structures and their embedded social relationships that are active in an organization

Question 9

bureaucracy

Answer 9

a type of organization that emphasizes formal authority, rules, fairness and efficiency

Question 10

formal structure

Answer 10

the official structure of the organization

Question 11

empowerment

Answer 11

the act of giving ppl freedom to do their jobs as they think best

Question 12

cross-functional team

Answer 12

a mgt technique that brings together members from diff functional depts

Question 13

departmentalization

Answer 13

the process of grouping together ppl and jobs into work units

Question 14

compressed workweek

Answer 14

an employment arrangement that allows a worker to complete a full-time job in less than five days

Question 15

decentralization

Answer 15

an organizational characteristic in which top mgt allows lower levels to help make many decisions

Question 16

mechanistic designs

Answer 16

organizational designs that are bureaucratic, using a centralized and vertical structure

Question 17

team structure

Answer 17

a business approach that uses permanent and temporary cross-funstional teams to improve lateral relations

Question 18

functional chimneys or functional silos problem

Answer 18

a lack of communication and coordination across functions

Question 19

customer structure

Answer 19

a business approach that groups together ppl and jobs that serve the same customers or clients

Question 20

informal structure

Answer 20

the set of unofficial relationships among an organization’s members

Question 21

telecommuting

Answer 21

the use of IT to work at home or outside the office

Question 22

span of control

Answer 22

the number of persons directly reporting to a manager

Question 23

organizational design

Answer 23

the process of configuring organizations to meet environmental challenges

Question 24

centralization

Answer 24

an organizational characteristic in whic top mgt keeps the power to make most decisions

Question 25

virtual organization

Answer 25

an organization that uses information technologies to operate as a shifting network of alliances

Question 26

product structure

Answer 26

a business approach that groups together ppl and jobs working on a single product or service

Question 27

organization structure

Answer 27

a system of tasks, reporting relationships and communication linkages

Question 28

delegation

Answer 28

the process of entrusting work to others

Question 29

functional structure

Answer 29

a business approach that groups together ppl w similar skills who perform similar tasks

Question 30

network structure

Answer 30

the use of IT to link w networks of outside suppliers and service contractors

Question 31

division of labor

Answer 31

the workplace structure in which ppl and groups perform different jobs

Question 32

organizing

Answer 32

the mgt function that involves arranging ppl and resources to work toward a goal