Chapter 6 Flashcards
control charts
graphical ways of displaying trends so that exceptions to quality standards can be identified
managing by objectives
a process of joint objective setting between a superior and a subordinate
concurrent control
a type of control that focuses on what happens during the work process
cpm/pert
a combination of the critical path method and the evaluation and review technique
project management
the process of ensuring that activities required to complete a project are planned well and accomplished on time
continuous improvement
a business approach that involves always searching for new ways to improve work quality and performance
total quality mgt
commitment to quality objectives, continous improvement and doing things right the first time
improvement objectives
documented intentions to improve performance in a specific way
feedback control
a type of control that takes place after completing an action
just-in-time scheduling
a bus practice that routes materials to workstations just in time for use
clan control
a type of control that influences behavior through social norms and peer expectations
inventory control
the process of ensuring that inventory is only big enough to meet immediate needs
feedforward control
a type of control that provides clear directions and needed resources before the work begins
output standard
a measurement of performance results in terms of quantity, quality, cost, or time
internal control
a type of control that occurs as ppl exercise self-discipline in fulfilling job expectations
balanced scorecard
a mgt tool that measures performance on financial, customer service, internal process, and innovation and learning goals
after-action review
a structured review of lessons learned and results accomplished through a completed project, task force assignment or special operation
external control
a type of control that occurs through direct supervision or administrative systems
six sigma
a quality standard of 3.4 defects or less per million products or service deliveries
market control
the influence of market competition on the behavior of organizations and their members
economic order quantity
an inventory control process that places new orders when inventory levels fall to predetermined points
mgt by exception
a mgt technique that focuses attention on differences between actual and desired performances
gantt chart
a graphical display of the scheduling of tasks required to complete a project
projects
one-time activities w many component tasks that must be completed in proper order and according to budget
input standard
a measurement of work efforts that go into a performance task
breakeven analysis
a type of analysis in which what-if calculations under different revenue and cost conditions are performed
critical path
the pathway from project start to conclusion that involves activities w the longest completion times
controlling
the process of measuring performance and taking action to ensure desired results
bureaucratic control
influences behavior through authority, policies, procedures, job descriptions, budgets and day-to-day supervision
personal development objectives
documented intention to accomplish personal growth, such as expanded job knowledge or skills
breakeven point
the point at which revenues just equal costs
