Chapter 6

Question 1

control charts

Answer 1

graphical ways of displaying trends so that exceptions to quality standards can be identified

Question 2

managing by objectives

Answer 2

a process of joint objective setting between a superior and a subordinate

Question 3

concurrent control

Answer 3

a type of control that focuses on what happens during the work process

Question 4

cpm/pert

Answer 4

a combination of the critical path method and the evaluation and review technique

Question 5

project management

Answer 5

the process of ensuring that activities required to complete a project are planned well and accomplished on time

Question 6

continuous improvement

Answer 6

a business approach that involves always searching for new ways to improve work quality and performance

Question 7

total quality mgt

Answer 7

commitment to quality objectives, continous improvement and doing things right the first time

Question 8

improvement objectives

Answer 8

documented intentions to improve performance in a specific way

Question 9

feedback control

Answer 9

a type of control that takes place after completing an action

Question 10

just-in-time scheduling

Answer 10

a bus practice that routes materials to workstations just in time for use

Question 11

clan control

Answer 11

a type of control that influences behavior through social norms and peer expectations

Question 12

inventory control

Answer 12

the process of ensuring that inventory is only big enough to meet immediate needs

Question 13

feedforward control

Answer 13

a type of control that provides clear directions and needed resources before the work begins

Question 14

output standard

Answer 14

a measurement of performance results in terms of quantity, quality, cost, or time

Question 15

internal control

Answer 15

a type of control that occurs as ppl exercise self-discipline in fulfilling job expectations

Question 16

balanced scorecard

Answer 16

a mgt tool that measures performance on financial, customer service, internal process, and innovation and learning goals

Question 17

after-action review

Answer 17

a structured review of lessons learned and results accomplished through a completed project, task force assignment or special operation

Question 18

external control

Answer 18

a type of control that occurs through direct supervision or administrative systems

Question 19

six sigma

Answer 19

a quality standard of 3.4 defects or less per million products or service deliveries

Question 20

market control

Answer 20

the influence of market competition on the behavior of organizations and their members

Question 21

economic order quantity

Answer 21

an inventory control process that places new orders when inventory levels fall to predetermined points

Question 22

mgt by exception

Answer 22

a mgt technique that focuses attention on differences between actual and desired performances

Question 23

gantt chart

Answer 23

a graphical display of the scheduling of tasks required to complete a project

Question 24

projects

Answer 24

one-time activities w many component tasks that must be completed in proper order and according to budget

Question 25

input standard

Answer 25

a measurement of work efforts that go into a performance task

Question 26

breakeven analysis

Answer 26

a type of analysis in which what-if calculations under different revenue and cost conditions are performed

Question 27

critical path

Answer 27

the pathway from project start to conclusion that involves activities w the longest completion times

Question 28

controlling

Answer 28

the process of measuring performance and taking action to ensure desired results

Question 29

bureaucratic control

Answer 29

influences behavior through authority, policies, procedures, job descriptions, budgets and day-to-day supervision

Question 30

personal development objectives

Answer 30

documented intention to accomplish personal growth, such as expanded job knowledge or skills

Question 31

breakeven point

Answer 31

the point at which revenues just equal costs