chapter 14- team and teamwork

Question 1

team building

Answer 1

activities to gather and analyze data on a team and make changes to increase its effectiveness

Question 2

teamwork

Answer 2

the process of ppl actively working together to accomplish common goals

Question 3

compromise

Answer 3

when each party to the conflict gives up something of value to the other

Question 4

performance norm

Answer 4

the effort and performance contributions expected of team members

Question 5

synergy

Answer 5

the creation of a whole greater than the sum of its individual parts

Question 6

self-managing team

Answer 6

a type of team in which employees have the authority to make decisions about how they share and complete their work

Question 7

team process

Answer 7

the way team members work together to accomplish tasks

Question 8

committee

Answer 8

a group that is designed to work on a special task on a continuing basis

Question 9

informal group

Answer 9

an unofficial group that emerges from relationships and shared interests among members

Question 10

cross-functional team

Answer 10

a team that operates with members who come from different functional units of an organization

Question 11

formal team

Answer 11

a team that is officially recognized and supported by the organization

Question 12

project team

Answer 12

a team that is convened for a specific purpose and disbands after completing its task

Question 13

membership composition

Answer 13

the mix of abilities, skills, backgrounds and experiences among team members

Question 14

task activity

Answer 14

an action taken by a team member that directly contributes to the group’s performance purpose

Question 15

conflict

Answer 15

a disagreement over issues of substance and.or an emotional antagonism

Question 16

quality circle

Answer 16

a team of employees who meet periodically to discuss ways of improving work quality

Question 17

decentralized communication network

Answer 17

a network that allows all members to communicate directly with one another

Question 18

centralized communication network

Answer 18

a network in which communication flows only between individual members and a hub or center point

Question 19

norm

Answer 19

a behavior, rule or standard expected to be followed by team members

Question 20

decision making

Answer 20

the process of making choices among alternative courses of action

Question 21

avoidance

Answer 21

pretending that a conflict doesn’t really exist

Question 22

conflict resolution

Answer 22

the removal of the substantive and/or emotional reasons for a conflict

Question 23

groupthink

Answer 23

a tendency for highly cohesive teams to lose their evaluative capabilities

Question 24

substantive conflict

Answer 24

disagreements over goals, resources, rewards, policies, procedures and job assignments

Question 25

social loafing

Answer 25

the tendency of some ppl to avoid responsibility by freeriding in groups

Question 26

accomodation

Answer 26

playing down differences while highlighting similarities to reduce conflict

Question 27

distributed leadership

Answer 27

team organization in which any and all members contribute helpful task and maintenance activities to the team

Question 28

virtual team

Answer 28

a type of team in which employees work together and solve problems through computer-based interactions

Question 29

competition

Answer 29

the use of force, superior skill, or domination to win a conflict

Question 30

maintenance activity

Answer 30

an action taken by a team member that supports the emotional life of the group

Question 31

collaboration

Answer 31

working through conflict differences and solving problems so everyone wins

Question 32

consensus

Answer 32

when all parties believe they have had their say and been listened to and agree to support the group’s final decision

Question 33

disruptive behaviors

Answer 33

self-serving actions that cause problems for team effectiveness

Question 34

emotional conflict

Answer 34

conflict that results from feelings of anger, distrust, dislike, fear and resentment as well as from personality clashes

Question 35

cohesiveness

Answer 35

the degree to which members are attracted to and motivated to remain part of a team

Question 36

effective team

Answer 36

a team that achieves high levels of task performance, membership satisfaction and future viability

Question 37

restricted communication network

Answer 37

a network in which subgroups contest one another’s positions and restrict interactions with one another

Question 38

employee involvement team

Answer 38

a team that meets on a regular basis to help achieve continuous improvement