chapter 14- team and teamwork Flashcards
team building
activities to gather and analyze data on a team and make changes to increase its effectiveness
teamwork
the process of ppl actively working together to accomplish common goals
compromise
when each party to the conflict gives up something of value to the other
performance norm
the effort and performance contributions expected of team members
synergy
the creation of a whole greater than the sum of its individual parts
self-managing team
a type of team in which employees have the authority to make decisions about how they share and complete their work
team process
the way team members work together to accomplish tasks
committee
a group that is designed to work on a special task on a continuing basis
informal group
an unofficial group that emerges from relationships and shared interests among members
cross-functional team
a team that operates with members who come from different functional units of an organization
formal team
a team that is officially recognized and supported by the organization
project team
a team that is convened for a specific purpose and disbands after completing its task
membership composition
the mix of abilities, skills, backgrounds and experiences among team members
task activity
an action taken by a team member that directly contributes to the group’s performance purpose
conflict
a disagreement over issues of substance and.or an emotional antagonism
quality circle
a team of employees who meet periodically to discuss ways of improving work quality
decentralized communication network
a network that allows all members to communicate directly with one another
centralized communication network
a network in which communication flows only between individual members and a hub or center point
norm
a behavior, rule or standard expected to be followed by team members
decision making
the process of making choices among alternative courses of action
avoidance
pretending that a conflict doesn’t really exist
conflict resolution
the removal of the substantive and/or emotional reasons for a conflict
groupthink
a tendency for highly cohesive teams to lose their evaluative capabilities
substantive conflict
disagreements over goals, resources, rewards, policies, procedures and job assignments
social loafing
the tendency of some ppl to avoid responsibility by freeriding in groups
accomodation
playing down differences while highlighting similarities to reduce conflict
distributed leadership
team organization in which any and all members contribute helpful task and maintenance activities to the team
virtual team
a type of team in which employees work together and solve problems through computer-based interactions
competition
the use of force, superior skill, or domination to win a conflict
maintenance activity
an action taken by a team member that supports the emotional life of the group
collaboration
working through conflict differences and solving problems so everyone wins
consensus
when all parties believe they have had their say and been listened to and agree to support the group’s final decision
disruptive behaviors
self-serving actions that cause problems for team effectiveness
emotional conflict
conflict that results from feelings of anger, distrust, dislike, fear and resentment as well as from personality clashes
cohesiveness
the degree to which members are attracted to and motivated to remain part of a team
effective team
a team that achieves high levels of task performance, membership satisfaction and future viability
restricted communication network
a network in which subgroups contest one another’s positions and restrict interactions with one another
employee involvement team
a team that meets on a regular basis to help achieve continuous improvement
