chapter 15- communication Flashcards
cultural etiquette
the use of appropriate manners and behaviors in cross-cultural situations
proxemics
the study of the way we use space
effective communication
communication that occurs when the receiver fully understands the intended meaning
noise
anything that interferes with the communication process
credible communication
communication that earns trust, respect and integrity in the eyes of others
mixed message
a communication barrier that arises when words communicate one message while actions, body language or appearance communicates something else
filtering
the intentional distortion of information to make it more favorable to the recipient
social capital
the capacity to attract support and help from others in order to get things done
feedback
the process of telling someone else how you feel about something that person did or said
nonverbal communication
communication that takes place through gestures, expressions, posture and even use of interpersonal space
communication transparency
being honest and openly sharing accurate and complete information
active listening
a communication technique that helps the source of a message say what he or she really means
channel richness
the capacity of a communication channel to effectively carry information
communication channel
the medium used to carry a message
ethnocentrism
the tendency to consider one’s culture superior to any and all others
