Chapter 12- individual behavior Flashcards
moods
generalized positive and negaive feelings or states of mind
Machiavellianism
the degree to which someone uses power manipulatively
constructive stress
stress that has a positive influence on effort, creativity and diligence in work
organizational citizenship behaviors
things ppl do to go the extra mile in their work
self-monitoring
the degree to which someone is able to adjust behavior in response to external factors
mood contagion
the spillover of one’s positive or negative moods onto others
fundamental attribution error
overestimates internal factors and underestimates external factors as influences on someone’s behavior
perception
the process through which people receive and interpret information from the environment
personality
the profile of characteristics making a person unique from others
destructive stress
stress that has a negative influence on one’s performance
emotions
strong feelings directed toward someone or something
workplace rage
aggressive behavior toward co-workers or the work setting
stress
a state of tension experienced by individuals facing extraordinary demands, constraints or opportunities
locus of control
the extent to which one believes what happens is within one’s control
job satisfaction
the degree to which an individual feels positive about a job and work experience
type A personality
a personality type that is oriented toward extreme achievement, impatience and perfectionism
impression management
trying to create desired perceptions in the eyes of others
attribution
the process of creating explanations for events
projection
assigns personal attributes to other individuals
employee engagement
a strong sense of belonging and connection w one’s work and employer
cognitive dissonance
discomfort felt when attitude and behavior are inconsistent
withdrawal behaviors
signs of job dissatisfaction such as absenteeism and turnover (quitting one’s job)
selective perception
focuses attention on things consistent w existing beliefs, needs or actions
job burnout
physical and mental exhaustion from work stress
authoritarianism
the degree to which a person defers to authority and accepts status differences
attitude
a predisposition to act in a certain way
halo effect
us of one attribute to develop an overall impression of a person or situation
personal wellness
the pursuit of a personal health-promotion program
self-serving bias
underestimates internal factors and overestimates external factors as influences on someone’s behavior
stereotype
assignment of attributes commonly associated w a group to an individual
emotional intelligence
an ability to understand emotions and manage relationships effectively
