Chapter 1 Flashcards
effective manager
a leader who successfully helps others achieve high performance and satisfaction in their work
manager
a person who supports and is responsible for the work of others
prejudice
the display of negative, irrational attitudes toward women or minorities
discrimination
the active denial of the full benefits of organizational membership to women and minorities
first-line managers
leaders who supervise ppl who perform nonmanagerial duties
knowledge workers
employees who use their minds and intellects as critical assets to employers
lifelong learning
continuous learning from daily experiences
human skill
the ability to work well in cooperation w other ppl
self-mgt
the ability to understand oneself, exercise initiative, social responsibility and learn from experience
agenda setting
the process of identifying important action priorities
intellectual capital
the collective brainpower or shared knowledge of a workforce
technical skill
the ability to use expertise to perform a task w proficiency
accountability
the requirement to show performance results to a supervisor
emotional intelligence
the ability to manage ourselves and our relationships effectively
workforce diversity
the differences among workers in gender, race, age ethnicity, religion, sexual orientation, and able-bodiedness
top managers
leaders who are responsible for the performance of the organization as a whole or of one of its major parts
leading
the process of arousing enthusiasm and inspiring efforts to achieve goals
governance
the oversight of top mgt by a board of directors or board of trustees
upside-down pyramid
a bus perspective that puts customers at the top of the organization being served by workers who are supported by managers below them
corporate governance
oversight of a company’s mgt by a board of directors
controlling
the process of measuring performance and taking action to ensure desired results
conceptual skill
the ability to think analytically and solve complex problems
social capital
the capacity to attract support and help from others in order to get things done
ethics
a philosophy that sets moral standards of what’s ‘good’ or ‘bad’ in orgs and in our personal lives
board of directors
a group of ppl elected by stockholders to represent their ownership interests
networking
building and maintaining positive relationships w other people
global sourcing
contracting for work that is performed in other countries
organizing
the process of assigning tasks, allocating resources and coordinating work activities
corporate governance
oversight of a company’s mgt by a board of directors
middle managers
leaders who oversee the work of large departments or divisions
planning
the process of setting objectives and determining what should be done to accomplish them
mgt process
planning
organizing
leading
controlling the use of resources to accomplish performance goals
job migration
a business situation in which global outsourcing shifts from one country to another
globalization
the worldwide interdependence of resource flows, products markets, and business competition
glass ceiling effect
an invisible barrier limiting career advancement of women and minorities
free-agent economy
a business environment in which ppl change jobs more often, and many work on independent contracts w a shifting mix of employers
shamrock organization
a type of business that operates w a core group of full-time long-term workers supported by others who work on contracts and part time
controlling
the process of measuring performance and taking action to ensure desired results
conceptual skill
the ability to think analytically and solve complex problems
social capital
the capacity to attract support and help from others in order to get things done
ethics
a philosophy that sets moral standards of what’s ‘good’ or ‘bad’ in orgs and in our personal lives
board of directors
a group of ppl elected by stockholders to represent their ownership interests
middle managers
leaders who oversee the work of large departments or divisions
planning
the process of setting objectives and determining what should be done to accomplish them
mgt process
planning
organizing
leading
controlling the use of resources to accomplish performance goals
job migration
a business situation in which global outsourcing shifts from one country to another
globalization
the worldwide interdependence of resource flows, products markets, and business competition
networking
building and maintaining positive relationships w other people
glass ceiling effect
an invisible barrier limiting career advancement of women and minorities
global sourcing
contracting for work that is performed in other countries
free-agent economy
a business environment in which ppl change jobs more often, and many work on independent contracts w a shifting mix of employers
organizing
the process of assigning tasks, allocating resources and coordinating work activities
shamrock organization
a type of business that operates w a core group of full-time long-term workers supported by others who work on contracts and part time
quality of work life
the overall quality of human experiences in the workplace
