Chapter 1 Flashcards
effective manager
a leader who successfully helps others achieve high performance and satisfaction in their work
manager
a person who supports and is responsible for the work of others
prejudice
the display of negative, irrational attitudes toward women or minorities
discrimination
the active denial of the full benefits of organizational membership to women and minorities
first-line managers
leaders who supervise ppl who perform nonmanagerial duties
knowledge workers
employees who use their minds and intellects as critical assets to employers
lifelong learning
continuous learning from daily experiences
human skill
the ability to work well in cooperation w other ppl
self-mgt
the ability to understand oneself, exercise initiative, social responsibility and learn from experience
agenda setting
the process of identifying important action priorities
intellectual capital
the collective brainpower or shared knowledge of a workforce
technical skill
the ability to use expertise to perform a task w proficiency
accountability
the requirement to show performance results to a supervisor
emotional intelligence
the ability to manage ourselves and our relationships effectively
workforce diversity
the differences among workers in gender, race, age ethnicity, religion, sexual orientation, and able-bodiedness
top managers
leaders who are responsible for the performance of the organization as a whole or of one of its major parts
leading
the process of arousing enthusiasm and inspiring efforts to achieve goals
governance
the oversight of top mgt by a board of directors or board of trustees
upside-down pyramid
a bus perspective that puts customers at the top of the organization being served by workers who are supported by managers below them
corporate governance
oversight of a company’s mgt by a board of directors
controlling
the process of measuring performance and taking action to ensure desired results
