Chapter 2 Flashcards
motion study
the science of reducing a job or task to its basic physical motions
contingency thinking
a bus approach that attempts to match mgt practices w situational demands
scientific mgt
a bus approach that emphasized careful selection and training of workers and supervisory support
hawthorne effect
the tendenct of persons singled out for special attention to perform as expected
bureaucracy
a rational and efficient form of organization founded on logic, order and legitimate authority
theory y
a mgt theory that assumes ppl are willing to work, accept responsibility are self-directed and are creative
scalar chain principle
a mgt principle that states that organizations should operate
progression principle
part of a need theory that states that a need at any level becomes active only after the next-lower-level need is satisfied
evidence-based mgt
a bus approach that involves making decisions based on hard facts about what really works
subsystems
a smaller component of a larger system
open systems
groups of processes that transform resource inputs from the environment product outputs
mgt science and operations research
the application of mathematical techniques to solve mgt problems
high-performance orgs
companies that consistently achieve excellence while creating a high-quality work environment
deficit principle
the theory that ppl act to satisfy needs for which a satisfaction deficit exists. a satisfied need doesn’t motivate behavior
need
a psysiological or psychological deficiency that a person wants to satisfy
