CHAPTER 7 PART 3

Question 1

A formal relationship created among independent organizations with the purpose of joint pursuit of mutual goals

Answer 1

Strategic alliance

Question 2

Being able to act fast to meet customer needs and respond to other outside pressures in the micro-environment

Answer 2

Agility

Question 3

Deals with aligning with more drastic market shifts in order to ensure there are no ties to the way the supply chain operated previously.

Answer 3

Adaptability

Question 4

An integrative approach to management that
supports the attainment of customer
satisfaction through a wide variety of tools
and techniques that result in high quality
goods and services

Answer 4

Total quality management (TQM)

Question 5

Technologies that produce goods and services in low volume.

Answer 5

Small batch technology

Question 6

Technologies that produce goods and

services in high volume

Answer 6

Large batch technology

Question 7

Process that is highly automated and has a continuous production flow.

Answer 7

Continuous process

Question 8

The production of varied individually customized products at the low cost of standardized, mass-produced products.

Answer 8

Mass customization Technology

Question 9

An organization skilled at creating, acquiring, and transferring knowledge, as well as modifying its behavior to reflect new knowledge and insights

Answer 9

Learning Organizations

Question 10

An operation that strives to achieve the highest possible productivity and total quality, cost-effectively, by eliminating unnecessary steps in the production process and continually striving for improvement

Answer 10

Lean manufacturing