Chapter 7: Communication

Question 1

What is dialogue?

Answer 1

A two-way process of conversation

Question 2

What is a monologue?

Answer 2

Where one person speaks and the other listen

Question 3

Communication is the process of

Answer 3

transmitting a message from sender to receiver

Question 4

Pace refers to what in communication

Answer 4

The speed at which one communicates

Question 5

What is interference relating to communication

Answer 5

anything that distorts or interrupts messages

Question 6

What are two types of noise and define each

Answer 6

1) External noise: Comes from environment

2) Internal noise: comes from the senders and receiver’s minds

Question 7

What are four characteristics that make people effective communicators?

Answer 7

1) Being aware/sensitive to others
2) Ask, persuade and explain rather then demand
3) Be open to other opinions besides your own
4) the ability to relay information

Question 8

True or false; Most of communication is verbal

Answer 8

False; nonverbal

Question 9

What are 6 components of communication?

Answer 9

a) Channel
b) Setting
c) Sending
d) Receiving
e) Source
f) Destination

Question 10

Encoding is the process of

Answer 10

putting thoughts, ideas, or information into symbolic form

Question 11

Decoding is the process by which

Answer 11

the receiver assigns meaning to different symbols

Question 12

What is critical listening

Answer 12

The listener evaluates or challenges what is heard

Question 13

Define reflective or empathetic listening

Answer 13

Involves listening for feelings, and identify another’s feelings by putting oneself in that person’s place

Question 14

Define symbols

Answer 14

Things that suggest something else through association

Question 15

What is the ostrich effect?

Answer 15

Refers to burying one’s head in the sand, not wanting to know what was communicated and any kind of avoidance of information

Question 16

Verbal symbols are ____ where as nonverbal symbols are ______

Answer 16

Words, anything other than words

Question 17

Define proxemics

Answer 17

The distance between speakers

Question 18

What two types can verbal messages be divided into?

Answer 18

a) I messages

b) You messages

Question 19

Define message construction

Answer 19

includes the appropriate placement of information in a message to have the maximum impact

Question 20

Define message content

Answer 20

the strategies or information that may be used to communicate an idea or policy to recievers

Question 21

What are social channels?

Answer 21

Includes friends and family and those who we are likely to have face to face contacts

Question 22

What are advocate or expert channels

Answer 22

Channels that include salespeople or people with a cause, are more likely to be indirect communication

Question 23

Negotiations to remedy the conflict is known as

Answer 23

conflict resolution

Question 24

What are 5 strategies that influence one’s choice of conflict strategies?

Answer 24

1) Goals
2) Emotional state
3) Cognitive assessment of the situation
4) Personality and communication
5) Family history

Question 25

Interpersonal conflicts are

Answer 25

actions by one person that interfere with the actions of another

Question 26

Destructive conflicts are

Answer 26

A specific type of interpersonal conflict involving direct verbal attacks on another individual such as yelling

Question 27

What is social exchange theory

Answer 27

individuals seek to develop relationships that will maximize the benefits or profits and minimize the costs or deficits

Question 28

Social networks describes what

Answer 28

communication connections among individuals and groups

Question 29

What is habitual decision making

Answer 29

choices that are made out of habit without any additional information search

Question 30

What is information overload?

Answer 30

An uncomfortable state when individuals are exposed to too much information in a short amount of time that results in them not being able to process the information effectively

Question 31

define cocooning

Answer 31

Desire to stay at home