Chapter 5 Online Notes: Communication Flashcards
There are four characteristics that make people effective communicators
1) Being aware and sensitive to others
2) Ask, persuade and explain rather than tell, demand or threaten
3) Open to opinions other than your own
4) Ability to relay info, give advance notice or pending change and plans
Define channel of communication
The method by which communication travels from sources
Define sending of communication
Saying what ones means to say with agreements between verbal and nonverbal
Define source
Sender or communicator
What is the majority of our communication?
is nonverbal
What are 3 types of listening
a) Critical listening
b) Reflective or empathetic listening
c) Information or pleasure listening
What are 4 types of symbols
a) Visible symbols
b) Abstract symbols
c) verbal symbols
d) Nonverbal symbols
Where does noise occur
a) Sender
b) Receiver
c) Channel
What are three reasons conflict in families is normal
a) We have a lot invested
b) Daily close proximity
c) Familiarity
What are three types of conflict? and define each
a) Interpersonal: Actions by one person that interfere with the actions of another person
b) Destructive: Specific type of interpersonal
c) Constructive: The focus on the issue rather than the others persons character
What are Gottman’s 3 Conflict Styles and define each
1) Validating: Both people are equal
2) Volatile: Seen as equals but desire to win the argument
3) Avoidant: Conflict minimize, avoid at all costs
Gottman’s 4 warning signs of divorce
A) Criticism
B) Contempt
C) Defensiveness
D) Stonewalling
What are 5 Suggestions Gottman proposed for calming arguments
a) Calm down
b) Speak non-defensively
c) Validate
d) Over learn
e) 5 to 1 ratio
