Chapter 6 WOP

Question 1

people have a strong “money ethic” or “monetary intelligence” when they believe that…

Answer 1

money is not evil; that it is a symbol of achievement, respect, and power; and that it should be budgeted carefully.

Question 2

men attach more value to money than women.

Answer 2

see it as a symbol of status

Question 3

cultures: high power distance vs low?

Answer 3

high power distance: more value and status to money. they also talk about it more

Question 4

compensation based on senority

Answer 4

hoe ouder, hoe meer geld

Question 5

+ en - van compensation based on senority

Answer 5

+ low employee turnover
+ goed toekomstperspectief voor applicants
+ decrease in stress
- niet gebaseerd op performance
- mensen die unsuited zijn worden niet gemotiveerd om werk te zoeken dat beter voor hen is.

Question 6

4 ways of financial rewards

Answer 6

• membership & senior-based pay
• job status (job evaluation: welke skills zijn nodig om die job te krijgen)
• competence: welke measurable skills heb je opgebouwd?
• performance: individual (cleaner: per kamer die schoon is)/team (team performance leidt tot hogere salaris)/organization (restaurant: tip jar).

Question 7

wat is gainsharing

Answer 7

op team niveau: gainsharing plan, calculates bonuses from the work unit’s cost savings and productivity improvement. Many hospitals have cautiously introduced a form of gainsharing, whereby physicians and medical staff in a medical unit (cardiology, orthopedics, etc.) are collectively rewarded for cost reductions in surgery and patient care. (7% reduction)

Question 8

employee-stock-owner-plan

Answer 8

employees are encouraged to buy stocks from their company. = organizational rewards

Question 9

profit sharing plan

Answer 9

employees receive a percentage of the previous year’s company profits

Question 10

stock options

Answer 10

a reward system that gives employees the right to purchase
company stock at a future date at a predetermined price

Question 11

dus alle vier de plannen kort:

Answer 11

gainsharing plan: a team-based reward, obv work unit’s cost savings and
productivity improvement (BONUSES OBV SAVINGS)

employee stock ownership plan (ESOP): a reward system that encourages employees to buy company stock (BUY COMPANY STOCK)

stock options: a reward system that gives employees the right to purchase company stock at a future date at a predetermined price (BUY COMPANY STOCK AT PREDETERMINED PRICE)

profit-sharing plan: a reward system that pays bonuses to employees on the basis of the previous year’s level of corporate profits (BONUSES OBV PROFITS)

Question 12

• punten employee stock ownerships plan

Answer 12

• employee heeft niet veel invloed
• neemt pension over.

Question 13

hoe EOPS beter maken

Answer 13

• performance based!
• relevant rewards
• team rewards
• value rewards

Question 14

job design

Answer 14

welke taken horen bij de job

Question 15

job specialization

Answer 15

different tasks voor het doel are assigned to different people

Question 16

cycle time

Answer 16

the time required to complete a task before starting a new unit

Question 17

scientific management

Answer 17

many jobs were made more specialed last century

Question 18

specialization nadelen

Answer 18

• minder motivatie
• not challenging
• socially insulating

Question 19

standardization nadelen

Answer 19

• boring
• cannot see importance of your work in the large picture

Question 20

herzbergs motivation-hygiene theory =

Answer 20

humans are motivated by two things: motivators and hygiene factors. These two factors are both critical to motivation: motivators encourage job satisfaction and hygiene factors prevent job dissatisfaction.
staan los van elkaar.
Hygiene issues, such as salary and supervision, decrease employees’ dissatisfaction with the work environment. Motivators, such as recognition and achievement, make workers more productive, creative and committed.

employees feel job satisfaction when they fullfill growth and confidence needs (motivators)
they feel dissatisfaction in poor working conditions or job safety (hygiene)

Question 21

job characteristics model laat zien hoe…

Answer 21

how motivational properties of a job influence specific personal consequences.

Question 22

5 core properties van job characteristics model

Answer 22

• skill variety
• task identity
• task significance
• autonomy
• job feedback

Question 23

skill variety

Answer 23

how many different skills are needed to complete a task

Question 24

task identity

Answer 24

Extent to which a job involves doing a complete from beginning to end and identifiable piece of work with a visible outcome, as opposed to doing only a portion of the job. (schroef aandraaien of hele auto in elkaar zien gezet worden).

Question 25

job feedback

Answer 25

of je zelf (!!!) de outcomes van je werk kan zien

Question 26

welke 3 psychological states horen bij de 5 core principles

Answer 26

• experience meaningfullness
• experience responsibility
• knowledge of results

Question 27

job rotation =

Answer 27

moving employees from one job to another.

Question 28

job rotation + punten

Answer 28

+ minder physical complaints
+ flexibility
+ reduced boredom

Question 29

job enlargement

Answer 29

meer taken aan een job toevoegen

Question 30

job enrichment

Answer 30

more responsibility to a job

Question 31

natural grouping: wat is het?

Answer 31

deel van job enrichment

combining highly interdependent tasks into one job.

This natural grouping approach is reflected in the video journalist job. Along with being an enlarged job, video journalism is an example of job enrichment because it naturally groups tasks together to complete an entire product (i.e., a news story). By forming natural work units, jobholders have stronger feelings of responsibility for an identifiable body of work. They feel a sense of ownership and, therefore, tend to increase job quality. Forming natural work units increases task identity and task significance because employees perform a complete product or service and can more readily see how their work affects others.

Question 32

wat is een andere manier om job enrichment in te plannen

Answer 32

employees contact laten maken met klanten

(= establish client relationships)

Question 33

what is the most important way of increasing job motivation

Answer 33

give employee more autonomy

Question 34

degree of empowerment: 4 dimensions

Answer 34

• self-determination: do they enjoy freedom and independence?
• meaning: is their job meaningful
• competence: are they capable
• impact: does it have an effect

Question 35

how to empower employees

Answer 35

• autonomy
• accessible sources and information
• encourage learning
• accepts errors

Question 36

high empowerment companies hebben meer….

Answer 36

• higher customer satisfaction
• more confidence
• higher job satisfaction

Question 37

self-leadership

Answer 37

establishing the self-management and self-motivation needed to perform a task