Chapter 4 WOP

Question 1

3 factoren van emoties

Answer 1

• psychological
• physiological
• behavioural

Question 2

difference emotions and moods

Answer 2

emotions: directed towards something, quick
moods: not directed towards something, last longer

Question 3

2 kenmerken van emoties

Answer 3

valence (pos - neg) and activation

Question 4

attitude

Answer 4

cluster of beliefs, feelings and behavioural intentions towards a person/object/event

Question 5

verschil attitude and emotion

Answer 5

attitudes -> judgements, stable
emotions -> experiences, quick

Question 6

difference beliefs, feelings and behavioural intentions

Answer 6

beliefs: perceptions
feelings; how you feel
behavioural intentions: motivation om bepaald gedrag uit te voeren

Question 7

cognitive dissonance

Answer 7

when beliefs, feelings or behavioural intentions are incongruent -> we want to make them stable again, by changing one of these elements

Question 8

emotional labor

Answer 8

the effort, planning and control you need to show desired emotions at work

Question 9

emotional dissonance

Answer 9

als je eigen emoties niet overeenkomen met de gewilde emoties

Question 10

hoe lossen mensen die emotional dissonance op

Answer 10

• surface acting: pretend you feel the emotion
• deep acting: echt het voelen van de emotie

Question 11

emotional intelligence

Answer 11

perceive and express emotions, understand and reason with emotions, control your own emotions and others

Question 12

4 dimensions van emotional intelligence figure

Answer 12

recognition: self-awareness, social awareness
regulation: self-management, relational management

Question 13

EVLN model staat voor…

Answer 13

Exit: get away from conflict, door bijvoorbeeld transfer, andere groep of zelfs ander bedrijf
Voice: change situation
Loyalty: waiting until it changes
Neglect: less effort, more absenteeism

Question 14

job satisfaction leidt niet perse tot hogere productiviteit!!

Answer 14

oke

Question 15

affective commitment leidt tot …

Answer 15

minder absenteeism en minder weggaan, meer motivation en iets betere performance. maar wel high conformity -> minder creativity

Question 16

continuance commitment =

Answer 16

gewoon blijven omdat je geen andere keuze hebt.

minder motivatie, lower performance, less organizational citizenship

Question 17

building organizational commitment

Answer 17

• justices and support
• trust
• employee involvement
• shared values
• organizational comprehension

Question 18

stress

Answer 18

adaptive response to a situation that is perceived as challenging or threathening to the persons well being.

physiological & psychological state that prepares us to adapt to the hostile environment.

Question 19

distress

Answer 19

deviation from healthy functioning

Question 20

general adaptation syndrome 3 stages

Answer 20

• alarm reaction
• resistance
• exhaustion

Question 21

job burnout 3 factors

Answer 21

exhaustion, cynicism, reduced feelings of personal accomplishments

Question 22

3 important stressors

Answer 22

harassment, invicilicy, low task control (people are more stressed when they lack control over the pace of work activity)