Chapter 5 Concepts Flashcards
Hearing vs. Listening
Hearing is the physical sensation of sound waves bouncing off an eardrum but listening is a combination of receiving, understanding, remembering, evaluating, and responding
Receiving
Recognize what is said and what is not said; highly selective; verbal and nonverbal
Understanding
Grasping the thoughts that are expressed and the emotional tone that accompanies the thoughts
Remembering
Memory is reconstructive, you just reconstruct the messages you think you heard into a system that makes sense to you
Evaluating
Judge the message and the speaker’s credibility, truthfulness, or usefulness; own biases and prejudices are influential
Responding
Nonverbal and verbal while the speaker is talking and then after the speaker is finished talking
3 contextual barriers of listening
Location
Cultural differences
Gender styles
Location
Interference in environment weakens listening capabilities; location helps frame the communication and can make that particular conversation appropriate or not
Cultural differences
Presumptions shade meanings, especially in regard to how directly a message is stated, the appropriateness of interactions, and whether groups are more highly valued; some cultures don’t understand others’ language
Gender styles
Men and women listen differently; women use listening to build relationships while men use it to learn information
Feedback
Direct feedback
Indirect feedback
Delayed feedback
How to be a better listener
Adapt to the speaker's delivery Listen with your eyes as well as your ears Monitor your emotional reaction to a message Avoid jumping to conclusions Be a selfish listener Listen for major ideas Identify your listening goal Practice listening Take notes Become an active listener
