Chapter 19 Terms

Question 1

accountable

Answer 1

to take care of your responsibilities and to be responsible to others

Question 2

ambiguity

Answer 2

uncertainty or inexactness of meaning in language

Question 3

competency

Answer 3

ability to do something, successfully, effectively, or efficiently

Question 4

informal network

Answer 4

the relationships you have with individuals beyond your close contacts

Question 5

managing up

Answer 5

proactively keeping your manager informed of what you are working on, the status of your projects, and where you might be running into roadblocks

Question 6

multicommunicating

Answer 6

communication behaviors using technology, where people conduct multiple, nearly simultaneous conversations

Question 7

norms

Answer 7

unstated expectations for “how things are done around here”; norms vary by organization and govern every aspect of organizational life, including communication patterns, dress codes, and decision making practices

Question 8

performance evaluation

Answer 8

the annual process used to judge the degree to which your professionalism, technical skills, and contribution to organizational goals meet or exceed expectations of organizational leaders

Question 9

professional image

Answer 9

set of qualities and characteristics that represent perceptions of your competence and character as judged by your key constituents

Question 10

self-monitoring

Answer 10

the process of paying close attention to your behavior and using these observations to shape the way you behave

Question 11

self-regulate

Answer 11

ability to stay calm under pressure or under less than idea circumstances

Question 12

soft skills

Answer 12

communication skills and other essential non-technical job skills

Question 13

sponsor

Answer 13

senior person in the organization who has influence in the decision-making processes related to staffing and promotions