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Professional Communication Skills > Chapter 2 Concepts > Flashcards

Chapter 2 Concepts Flashcards

1
Q

Team vs. Group

A

Team: shared leadership, individual responsibility, collective work-products, performance measured by the results and quality of work-products, cooperates

Group: strong leader, individual accountability, individual work-products, performance measured by results of work-products, delegates

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2
Q

Advantages of working in teams:

A 
Having more information
Stimulating creativity
A system of checks
Engaging in a better decision making process
Division of labor
Motivation
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3
Q

Leadership Styles:

A

Transformational
Transactional

(Kind of):
Assigned
Emergent
Authoritarian
Laissez-faire
Democratic
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4
Q

Transformational

A

Lead through inspiration; motivate not reward or punish; participation in the greater ideal is its own reward

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5
Q

Transactional

A

Offer followers concrete exchanges; money, grades, or power

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6
Q

Assigned

A

Externally appointed

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7
Q

Emergent

A

Arises over time as the team members begin to view one person as the leader

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8
Q

Authoritarian

A

The head of the group has the ultimate say; no consideration of what the group wants

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9
Q

Laissez-faire

A

Allows workers high freedom in determining what they will do; hands-off

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10
Q

Democratic

A

Leaders incorporate input from the group before making a decision

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11
Q

Team Roles

A 
Task leader
Socio-emotional leader
Tension releaser
Information provider
Central negative
Silent observer
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12
Q

Task leader

A

Appointed or emerged; strong analytical skills; can effectively synthesize the ideas of other group members and make decisions

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13
Q

Socio-emotional leader

A

In tune with others’ emotions; paying attention to nonverbal signals; well liked and supportive; good cop to task leader’s bad cop

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14
Q

Tension releaser

A

Lightens the mood during a tense discussion; funny; hard for them to not pull the group off track

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15
Q

Information provider

A

Previous experience with the topic or enjoys researching; shared among several members

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16
Q

Central negative

A

Person who plays the devil’s advocate; can be annoying, but important so the group won’t overlook important details; needs to remember to be respectful

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17
Q

Silent observer

A

May not speak much but the team should make sure to ask for their opinion; can be introverted or not informed on the topic or yielding to senior members

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18
Q

Types of conflict

A

Procedural
Role
Interpersonal
Ideational

19
Q

Procedural conflict

A

When teams agree on a common goal but disagree on the process for achieving the goal

20
Q

Role conflict

A

Conflict over who is or should be the leader; when there is a misunderstanding about who is responsible for a certain task or when someone doesn’t do their assigned task

21
Q

Interpersonal conflict

A

Occurs based on clashing communication, work, or personality styles

22
Q

Ideational conflict

A

Occurs when teammates have different ideas for what topics to include of what topics should be given priority; natural occurrence and can be useful; pros and cons

23
Q

Conflict management styles

A 
Competing
Accommodating
Avoiding
Compromising
Collaborating
24
Q

Competing

A

Win/lose; argues until one wins; assertiveness over cooperation

25
Q

Accommodating

A

Lose/win; letting the other party have their way; can create a passive aggressive climate

26
Q

Avoiding

A

Lose/lose; uncomfortable with conflict; the conflict is not resolved and both parties lose

27
Q

Compromising

A

Partial win/lose for both parties; moderate in assertiveness and cooperativeness; middle ground that partially satisfies both parties

28
Q

Collaborating

A

Win/win; not the easiest because it’s both assertive and cooperative; fully engaging with the other person and understand each other’s needs to work together to satisfy everyone

29
Q

Decision-making processes

A

Consensus: pursues agreement among most members while combining critical thinking, collaboration, cooperation, and communication

30
Q

Why is consensus good?

A

It is useful for complex issues that don’t have 2 or 3 simple solutions

Promotes critical discussion that can lead to creativity and stronger decisions

Prioritizes cooperation over competition within the group

31
Q

Drawback of consensus

A

Groupthink: coming to a conclusion without critical thinking or evaluation of alternatives

32
Q

How to avoid groupthink:

A

Promote divergent thinking
Consider alternatives
Vote anonymously
Reduce stress

33
Q

Promote divergent thinking

A

Don’t limit your options too soon; members should be rewarded for ideas during the first half of the project

34
Q

Consider alternatives

A

Designate a devil’s advocate

35
Q

Vote anonymously

A

It’s scary to go against the group

36
Q

Reduce stress

A

Start projects early and create calm environments

37
Q

Two key components of consensus:

A

Openness

Provisionalism

38
Q

Openness

A

Ideas are freely expressed without fear of rejection

39
Q

Provisionalism

A

Opinions and preferences are only temporary; can change your mind if a better option comes around

40
Q

Consensus practices:

A

Common ground
Go around the room
Yes, if
Angel’s advocate

41
Q

Common ground

A

State a goal shared by the whole team

42
Q

Go around the room

A

Take a break to ask each person his or her thoughts

43
Q

Yes, if

A

Ask people if they would agree with the idea IF this or that was done; uncovers reasons for objection

44
Q

Angel’s advocate

A

Important for people who are against a plan of action to say what they like about it

Professional Communication Skills (25 decks)

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