Chapter 2 Concepts Flashcards
Team vs. Group
Team: shared leadership, individual responsibility, collective work-products, performance measured by the results and quality of work-products, cooperates
Group: strong leader, individual accountability, individual work-products, performance measured by results of work-products, delegates
Advantages of working in teams:
Having more information Stimulating creativity A system of checks Engaging in a better decision making process Division of labor Motivation
Leadership Styles:
Transformational
Transactional
(Kind of): Assigned Emergent Authoritarian Laissez-faire Democratic
Transformational
Lead through inspiration; motivate not reward or punish; participation in the greater ideal is its own reward
Transactional
Offer followers concrete exchanges; money, grades, or power
Assigned
Externally appointed
Emergent
Arises over time as the team members begin to view one person as the leader
Authoritarian
The head of the group has the ultimate say; no consideration of what the group wants
Laissez-faire
Allows workers high freedom in determining what they will do; hands-off
Democratic
Leaders incorporate input from the group before making a decision
Team Roles
Task leader Socio-emotional leader Tension releaser Information provider Central negative Silent observer
Task leader
Appointed or emerged; strong analytical skills; can effectively synthesize the ideas of other group members and make decisions
Socio-emotional leader
In tune with others’ emotions; paying attention to nonverbal signals; well liked and supportive; good cop to task leader’s bad cop
Tension releaser
Lightens the mood during a tense discussion; funny; hard for them to not pull the group off track
Information provider
Previous experience with the topic or enjoys researching; shared among several members
Central negative
Person who plays the devil’s advocate; can be annoying, but important so the group won’t overlook important details; needs to remember to be respectful
Silent observer
May not speak much but the team should make sure to ask for their opinion; can be introverted or not informed on the topic or yielding to senior members
Types of conflict
Procedural
Role
Interpersonal
Ideational
Procedural conflict
When teams agree on a common goal but disagree on the process for achieving the goal
Role conflict
Conflict over who is or should be the leader; when there is a misunderstanding about who is responsible for a certain task or when someone doesn’t do their assigned task
Interpersonal conflict
Occurs based on clashing communication, work, or personality styles
Ideational conflict
Occurs when teammates have different ideas for what topics to include of what topics should be given priority; natural occurrence and can be useful; pros and cons
Conflict management styles
Competing Accommodating Avoiding Compromising Collaborating
Competing
Win/lose; argues until one wins; assertiveness over cooperation
