Chapter 4: Building Rapport Flashcards
the goal in establishing rapport is building a relationship based on _ and _
trust and credibility
individual’s belief in his / her ability to successfully engage in and/or complete a lifestyle modification program
self-efficacy
self-efficacy can _ day to day
change
easiest way for health coach to build self-efficacy
modify the program to include something the client enjoys AND CAN MASTER
4 critical qualities of nonverbal communication
body language
gestures
facial expressions
body position
way to connect with client is to _ verbal and nonverbal behavior
mirror or mathch
_ mode of listening in which the listener is concerned about the content intent and feelings of the message
*ask questions to clarify points and express compassion
active listening
asking questions, clarifying points and offering encouragement are components of
reflective listening
showing concern and genuine interest
empathy
show empathy by:
be active in conversation
summarize what you hear
ask detailed questions
focus on daily _ not daily _
process
progress
***psychological environment of client and health coach is most related to
(Missed on ACE quiz)
Customer service
Self help - one _ is recommended for everyone, with little or no individualizations
(Missed on ACE quiz)
Basic approach
Very low calorie diet introduced in IOM step 4
Step 4
