Chapter 20: Developing Training Biz Quiz

Question 1

Which of the following is the best example of a trainer adhering to ethical business practices?
Select one:
a. Slowly easing a client into training after several attempts to obtain medical clearance from his physician
b. Counseling a client with diabetes about his nutrition
c. Meeting a client 5 min before a training session to complete any necessary paperwork
d. Letting a new client know that training will be discounted 10% until liability insurance is obtained

Answer 1

c. Meeting a client 5 min before a training session to complete any necessary paperwork

Question 2

What are profit centers?
Select one:
a. Areas that have a high demand for fitness services
b. Memberships
c. Services that add to the base revenue generator
d. High revenue clubs

Answer 2

c. Services that add to the base revenue generator

Question 3

After becoming certified, a personal trainer obtains liability insurance. What is this an example of?
Select one:
a. A sales technique used in commercial fitness facilities
b. Obtaining training for marketing services
c. Professionalism and adherence to ethical business practices
d. A way to create value for potential clients

Answer 3

c. Professionalism and adherence to ethical business practices

Question 4

A personal trainer can prevent hazards at the workplace by performing which of the following?
Select one:
a. Maintain client liability insurance at all times.
b. Complete and save all records about a client in case a hazard occurs.
c. Complete an online CPR and first aid certification.
d. Maintain fitness equipment on a regular basis.

Answer 4

d. Maintain fitness equipment on a regular basis.

Question 5

How can a personal trainer provide uncompromising customer service?
Select one:
a. Take complaints and pass them onto the front desk.
b. Avoid opportunities to create moments that strengthen professional relationships.
c. Give the impression that a question is inconvenient.
d. Express ideas well through verbal communication.

Answer 5

d. Express ideas well through verbal communication.

Question 6

What should the first goal of an aspiring fitness professional be?
Select one:
a. Obtain a certification from a recognized and accredited organization
b. Conduct detailed financial assessments
c. Develop strategic business plans
d. Implement marketing plans

Answer 6

a. Obtain a certification from a recognized and accredited organization

Question 7

What kind of business relies on members as its base revenue generator?
Select one:
a. Outdoor trainers
b. Commercial facilities
c. Independent contractors
d. In-home personal trainers

Answer 7

b. Commercial facilities

Question 8

Which of the following is a process created to produce internalized experiences to support exercise participation?
Select one:
a. Psyching up
b. Positive self-talk
c. Self-monitoring
d. Exercise imagery

Answer 8

d. Exercise imagery

Question 9

Which of the following is a disadvantage of fitness professionals as independent contractors?
Select one:
a. They do not have control over their schedule.
b. They do not dictate marketing and business practices.
c. They are not employed by the club and therefore receive no benefits.
d. They are responsible for overhead costs for building or ordinances.

Answer 9

c. They are not employed by the club and therefore receive no benefits.

Question 10

Louis drives interest in his club through social media channels. Which of the following four Ps of the marketing mix is Louis using?
Select one:
a. Place
b. Planning
c. Planning
d. Promotion

Answer 10

d. Promotion

Question 11

The fitness professional asks the client, "Why do you want to lose weight?" This is an example of which of the following types of questions?
Select one:
a. Directive
b. Dichotomous
c. Open-ended
d. Contingency

Answer 11

c. Open-ended

Question 12

Which of the following is within scope of practice for a personal trainer?
Select one:
a. Referring to more qualified healthcare professionals
b. Providing diagnostic testing for clients
c. Diagnosing injuries
d. Prescribing nutrition plans

Answer 12

a. Referring to more qualified healthcare professionals

Question 13

Which of the following is within the scope of practice of a personal trainer?
Select one:
a. Design a nutrition plan for a client.
b. Design a cardiorespiratory program for a client.
c. Perform diagnostic testing for a slow metabolism.
d. Massage a client’s sore muscles.

Answer 13

b. Design a cardiorespiratory program for a client.

Question 14

What type of certification does IHRSA recommend a personal trainer have?
Select one:
a. A degree
b. A certification from a school
c. An accredited certification
d. An internet-based certification

Answer 14

c. An accredited certification

Question 15

What is one of the advantages of a commercial fitness facility?
Select one:
a. The professional controls their schedule.
b. Salesmanship provides business learning opportunities.
c. There is an opportunity to appeal to personalized clientele.
d. There are no benefits.

Answer 15

b. Salesmanship provides business learning opportunities.

Question 16

Which of the following is a technique that expresses the purported meaning of what was just heard?
Select one:
a. Active listening
b. Asking questions
c. Remodeling
d. Reflecting

Answer 16

d. Reflecting

Question 17

Which of the four P's of the marketing mix involves communication strategies such as advertising, sales, and social media?
Select one:
a. Promotion 
b. Planning
c. Placement
d. Price

Answer 17

a. Promotion

Question 18

Cody works as a certified personal trainer with a basketball team. One of the players injures himself during pracitce. In this scenario, what should be Cody’s course of action?
Select one:
a. Cody should wrap the player’s ankle in ice.
b. Cody should treat the player’s injury as he is certified to do so.
c. Cody should refer the player to another personal trainer.
d. Cody should refer the player to a licensed professional.

Answer 18

d. Cody should refer the player to a licensed professional.