Chapter 2

Question 1

The ___ level of management is called top-level management.

Answer 1

First

Question 2

___ management is made up of senior-level executives of an organization, or those positions that hold the most responsibility.

Answer 2

Top

Question 3

The ___ layer of management is called middle-level management.

Answer 3

Second

Question 4

___ managers essentially have the important role of designing, selecting, and carrying out the best plan possible as a means of propelling a company towards its overall goals.

They liason between orginization and upper management.

Answer 4

Middle-Level

Question 5

The __ and final layer of management is called low-level management.

Answer 5

Third

Question 6

__-__ managers work most closely with the greater workforce to ensure that individual employees are meeting their performance goals in a way that aligns with the organizational goals.

Answer 6

Low-Level

Question 7

___ use people and resources to achieve organizational goals.

Answer 7

Managers

Question 8

POLC

The major functions that a manager completes can be categorized into four different functions known as planning,1) __, leading, and 2) __.

Answer 8

1. Organizing
2. Controlling

Question 9

POLC

Create a detailed action plan aimed at some organizational goal.

What managerial function does this describe?

Answer 9

Planning

Question 10

POLC

__ is the second step, which involves the manager determining how to distribute resources and arrange employees according to the plan.

Answer 10

Organizing

Question 11

POLC

__ is the third step that is accomplished by communicating, motivating, inspiring, and encouraging employees towards a higher level of productivity.

Answer 11

Leading

Question 12

POLC

___ is the final function of management in which the manager, once a plan has been carried out, evaluates the results against the goals.

Answer 12

Controlling

Question 13

___ is the task of evaluating, recruiting, selecting, training, and placing appropriate individuals into defined job roles.

Answer 13

Staffing

Question 14

THC

There are three different types of 1) __ skills, which include 2) __ skills, 3) __ skills, and conceptual skills.

Answer 14

1. Technical
2. Human
3. Conceptual

Question 15

THC

___ skills are those skills needed to accomplish a specific task. It is the ‘how to’ skill set that allows a manager to complete his or her job

Answer 15

Technical

Question 16

THC

___ skills include the ability for managers to work with, motivate, encourage, empathize, and communicate with their employees.

Answer 16

Human

Question 17

THC

___ skills are the manager’s ability to think analytically about the organization and how to most effectively accomplish its goals.

Answer 17

Conceptual

Question 18

___ skills are what the manager uses to assist the organization in accomplishing its goals.

Answer 18

Managerial

Question 19

Henry _ discovered that managers spent most of their time engaging in ten specific roles. He was able to then classify these roles into three categories, including interpersonal, informational and decisional roles.

Answer 19

Mintzberg

Question 20

IID

__ roles, or those roles associated with human interaction

Answer 20

Interpersonal Roles

Question 21

IID

__ roles, or those roles associated with sharing information

Answer 21

Informational Roles

Question 22

IID

__ roles, or those roles involved in decision-making.

Answer 22

Decisional Roles

Question 23

Interpersonal Roles - FLL

Interpersonal roles include the figurehead, 2) __ and 3) __.

Answer 23

2. Leader
3. Liason

Question 24

MDS

Informational roles include the 1) __, disseminator and 3) __.

Answer 24

1. Monitor
2. Spokesperson

Question 25

# EDRN Decisional roles include the entrepreneur, 1) __-handler, resource-allocator and 2) __

Answer 25

1) Disturbance Handler 2) Negotiator