Chapter 19

Question 1

Organizational __ is a system of shared assumptions, values, and beliefs, which governs how people behave in organizations.

Answer 1

Culture

Question 2

What are the 7 Characteristic of Organizational Culture? :
1. Innovation
2. __ _ Detail
3. Emphasis on Outcome
4. Ephasis on __
5. Teamwork
6. __
7. Stability

Answer 2

2. Attention to Detail
3. Emphasis on People
4. Agressivness

Question 3

Risk Orientation

This characteristic measures the degree to which the culture encourages innovation and risk taking.

Answer 3

Innovation

Question 4

Precision Orientation

This describe what characteristic of workplace culture?

Accuracy in the workplace is important to companies with a culture that places a high value on this characteristic.

Answer 4

Attention to Detail

Question 5

Achievement Orientation

This characteristic is high for cultures that focus on results, but not on how the results are achieved.

Answer 5

Emphasis on Outcome

Question 6

Fairness Orientation

The degree to which the culture focuses on the fair treatment of the people in the organization is measured by this characteristic.

Answer 6

Emphasis on People

Question 7

Collaboration Orientation

This characteristic measures the importance that the culture places on work being done in teams.

Answer 7

Teamwork

Question 8

Competitive Orientation

__ is measured by the importance a culture places on outperforming the competition.

Answer 8

Aggressivness

Question 9

Rule Orientation

A company that encourages a steady and predictable course of action when making decisions places a high value on the __ characteristic.

Answer 9

Stability

Question 10

Sense of __

This provides a way for the members of an organization to ‘define who we are.’

As it relates to Orginizational Culture

Answer 10

Sense of Identity

Question 11

Culture __ the boundries.

What concept does this describe?

The unique culture of an organization provides members of that organization with unwritten behavioral guidelines that allow them to realize ‘what makes us different’ from other organizations.

Answer 11

Culture ‘defines the boundries’

Question 12

What concept in orginizational culture does this describe?

Culture also generates __ among members of an organization.

Because they share common goals and work together to achieve those goals, people in organizations feel dedication to the group.

Answer 12

Generates Commitment

Question 13

The culture of an organization acts as a social glue that provides unwritten __ and standards that define the rules of the game to its members.

Answer 13

Rules

Question 14

Creating distinctions between organizations falls under the ‘__ defining’ function of organizational culture.

Answer 14

Boundray Defining

Question 15

Dominant Culture OR Subculture

The __ culture is unique to that organization and provides its members with boundaries and guidelines that shape their behavior.

Answer 15

Dominant Culture

Question 16

Dominant Culture OR Subculture

This type of culture consist of the core values of the dominant culture and additional values unique to the __.

Answer 16

Subculture

Question 17

What factor of subculture does this describe?

When a group of people within an organization operate in a location that is physically apart from the rest of the organization, a subculture often forms among members of the detached group.

The members of this subculture establish unique values that provide them with a sense of identity and help them perform their jobs correctly.

Answer 17

Geographical Separation

Question 18

What factor of subculture does this describe?

People who work in the same department often form a subculture based on a unique set of values, which help them perform their jobs and are exclusive to their subculture.

Answer 18

Departmental Designation

Question 19

What factor of subculture does this describe?

People who perform the same type of job often form a subculture based on unique values, which help them perform their jobs and are exclusive to their subculture.

Answer 19

Functional Specialty

Question 20

What factor of subculture does this describe?

The length of time served in the organization. People who have been with the organization for the same length of time often form a subculture based on their shared experiences.

Answer 20

Tenure

Question 21

Tenure, Identity, Functional Spec, Departmental Desig, OR Geographical S

This subculture concept include gender, race, ethnicity, and sexual orientation.

Answer 21

Identity

Question 22

__ form when a group of people within an organization share a common problem or experience that is unique to them.

Answer 22

Subcultures

Question 23

New employees are taught to adapt to the culture of organizations through __ methods, which indoctrinate new employees to the way things are done in the organization.

Answer 23

Socialization

Question 24

Organizational __ is a system of shared assumptions, values, and beliefs, which governs how people behave in organizations.

Answer 24

Culture

Question 25

__ in organizational culture occurs when the existing culture of an organization no longer advances the organization’s effectiveness in the marketplace.

Answer 25

Dysfunction

Question 26

__ occurs when the culture of an organization becomes so well established that it is understood by people inside and outside of the organization.

Answer 26

Institutionalization

Question 27

When expansion occurs, cultural __ happens when the two joining forces have cultures with similar core values.

Answer 27

Cultural Alignment

Question 28

When expansion occurs, cultural __ happens when the two joining forces have cultures with contradictary core values.

Answer 28

Cultural Gap