Chapter 1

Question 1

Organizational behavior (OB) is a relatively new field of study that developed during the birth of the __ Revolution.

Answer 1

Industrial

Question 2

Major groups of science that contributed to OB:

psychology,
__
anthropology,
management and
medicine.

Answer 2

Sociology

Question 3

Major groups of science that contributed to OB:

___,
sociology,
anthropology,
management and
medicine.

Answer 3

Psychology

Question 4

Major groups of science that contributed to OB:

psychology,
sociology,
___,
management and
medicine.

Answer 4

Anthropology

Question 5

Major groups of science that contributed to OB:

psychology,
sociology,
anthropology,
___
medicine.

Answer 5

Management

Question 6

Major groups of science that contributed to OB:

psychology,
sociology,
anthropology,
management and
___

Answer 6

Medicine

Question 7

__ set as how individuals perform different roles in a group environment.

Answer 7

Role

Question 8

___ explained the internal and external influences on individuals’ work performance and behavior.

Answer 8

Psychology

Question 9

___ is the science of human learned behavior.

Answer 9

Anthropology

Question 10

Hugo ___ was a Harvard psychologist who was interested in the study of applied psychology and how it could be used to examine organizational psychology.

Answer 10

Musternburg

Question 11

__ relations movement in human behavior is the study of an employee as an individual so to determine what support and motivation one needs to succeed in a work setting.

Answer 11

Human relations

Question 12

1927 ____ ____

What experiment does this describe? :

In this experiment, psychologists developed a theory that additional lighting would have a positive effect on worker factory output. They increased the lighting and they were correct, as production soared. In addition, the scientists lowered the lighting to a dismal amount assuming that production would fall - but production increased.

Answer 12

1927 Hawthorne Experiment

Question 13

____ Mayo

He was the first to realize that worker output and satisfaction were linked to social factors, such as the way employees were treated on the job.

Answer 13

Elton Mayo

Question 14

The attention from the study made them feel important and resulted in better output.

This is called the ____ effect.

Answer 14

Hawthorne Effect

Question 15

The 1) __ are workers placed together, and the overall 2) ___ of the individuals provides motivation and productivity.

Answer 15

1) Teams
2) Sociallization

Question 16

___ communication is a necessity of the movement, as it allows employees to offer feedback and communication to upper management.

Answer 16

Upward Communication

Question 17

1) ___, systematic and 2) ___-based management are three different ways that employees can be analyzed in an organization.

Answer 17

1. Intuition
2. Evidence Based Management

Question 18

___ is when an individual depends on gut feelings, basic observation and common sense.

Answer 18

Intuition

Question 19

The biggest issue with using ___ study is that it does not encompass the entire picture of employee behavior

Answer 19

Intuitive

Question 20

1) ____ study assumes that there is a pattern to the behavior and that it is not random.

1) ____ study believes that the patterns can be identified and cultivated to improve individual performance.

Answer 20

Systematic Study

Question 21

___-___ management the study of employee behavior must consist of controlled observations and consistent findings.

Answer 21

Evidence-Based Management

Question 22

1) ___ organizational 2) ___, which focuses on companies creating positive work life and performance.

Answer 22

1. Positive
2. Scholarship

Question 23

The four key components of positive organizational scholarship (POS) are self-1) ___, hope, optimism, and 2) ___

Answer 23

1. Self-Efficacy
2. Resiliency

Question 24

Self-___

This means that the organization has individuals who are able to achieve difficult tasks due to dedication, persistence and good work ethic.

Answer 24

Self-Efficacy

Question 25

This means that individuals who have positive expectations usually stay motivated and find alternative ways to solve problems.

Answer 25

Hope

Question 26

___ is referred to as an individual having a positive mental outlook on situations.

Answer 26

Optomism

Question 27

This is when employees have the ability to overcome failure, adversity, and challenges.

Answer 27

Resiliency