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Business 107: Organizational Behavior > Chapter 17 > Flashcards

Chapter 17 Flashcards

1
Q

An __ is a group of people who work together to achieve a common goal.

Orginizational Structure Groups

A

Organization

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2
Q

An organizational __ defines how tasks are divided, grouped and coordinated.

A

Organizational Structure

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3
Q

__ Specialization - Which determines how tasks are subdivided into separate jobs

Orginizational Structure Groups

A

Work

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4
Q

Dep__

__ - Which establishes how jobs are grouped together.

Orginizational Structure Groups

A

Departmentalization

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5
Q

Span of __ - Which determines how many individuals a manager should manage

Orginizational Structure Groups

A

Span of Control

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6
Q

Cen__

__ and decentralization, which dictates where the decision-making authority lies

Orginizational Structure Groups

A

Centralization

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7
Q

For__

__ - Which establishes to what degree the jobs in the organization are standardized

Orginizational Structure Groups

A

Formalization

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8
Q

High specialization results in __ efficiency, but can lead to boredom by workers who are required to perform the same repetitive task over and over

Orginizational Structure Groups

A

High

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9
Q

The mechanistic structure originated from the ideas of Max __.

A

Weber

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10
Q

Mec__

The distinguishing feature of __ structures are that they are tall structures with a clear chain of command.

Power is centralized with top managers calling the shots.

A

Mechanistic

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11
Q

Or__

__ structures don’t have all of those layers of management the mechanistic ones do.

They are a flat structure with no layers of management at all in between Sarah and the developers.

Company Red is small enough that she communicates face to face with all of her employees.

A

Organic

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12
Q

Work __ may cause low morale because the environment is isolating and limiting. There may be limited cooperation and communication among employees.

A

Work Speacilization

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13
Q

Organizational __:

Is the process by which managers assess the tasks, functions and goals of the business, allowing them to make decisions about how to group people together to best and most efficiently achieve their objectives.

A

Organizational __

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14
Q

Simple, Functional, or Divisional?

__ Structure:

Is a basic organizational design structure with low departmentalization, little work specialization, wide spans of control, centralized authority (typically the owner has most of the power) and little formalization or rules that govern operation.

A

Simple Structure

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15
Q

Simple, Functional, or Divisional?

__ Structure:

Focuses on practical specialization, whereby similar or related occupational specialties are grouped together (also referred to as departmentalization).

A

Functional Structure

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16
Q

Simple, Functional, or Divisional?

__ design structure:

Gives a larger company the capacity to separate large sections of the business into semi-autonomous units or divisions.

These groups are self-managed and focused on a narrow aspect of the business with their own goals to accomplish.

A

Divisional Design Structure

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17
Q

1. Si__ / 2. Fun__ / 3. Di__

Identify the 3 **traditional **Organizational Designs:

A
  1. Simple
  2. Functional
  3. Divisional Designs
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18
Q

1. Ma__ / 2. Te__ / 3. Ne__

Identify the three contemporary Organizational Designs

Vs the Traditional Designs

A
  1. Matrix
  2. Team
  3. Network
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19
Q

Network, Team, OR Matrix?

The __ organizational structure groups employees by both function and project.

The purpose of the matrix structure is to maximize the use of cross-functional teams to get work done.

Contemporary Orginizational Designs

A

Matrix

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20
Q

Network, Team, OR Matrix?

The __ organizational design arranges groups of employees from various functional areas for the purpose of solving problems and exploring possibilities.

__ can be both horizontal and vertical.

The objective of team structures is to break down functional barriers among departments to strengthen working relationships and improve efficiency.

Contemporary Orginizational Designs

A

Team

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21
Q

Network, Team, OR Matrix?

The __ design structure, also known as a lean structure, keeps the core functions of the business internal, but subcontracts or outsources non-core functions to other companies.

The network design structure can allow organizations to take advantage of shorter time commitments, lowered costs and greater flexibility.

Contemporary Orginizational Designs

A

Network

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22
Q

A __ organization seeks to remove vertical, horizontal and external barriers so that employees, managers, customers and suppliers can work together, share ideas and identify the best course for the organization.

A

Boundaryless

23
Q

2. Ho__ Boundries / 4. Ge__ Boundries

What are four types of boundries that orginizations can place:
1. Vertical Boundries
2. __ Boundries
3. External Boundries
4. __ Boundries

Orginizational Barriers

A
  1. Horizontal Boundries
  2. Geographic Boundries
24
Q

Geographic, External, Horizontal, or Vertical?

__ boundaries that impede communication and interaction between organizational members who operate at different levels within the organization.

Orginizational Barriers

A

Vertical

25
Q

Geographic, External, Horizontal, or Vertical?

__ boundaries that impede communication and interaction between organizational members who work at different functional departments within the organization.

Orginizational Barriers

A

Horizontal

26
Q

Geographic, External, Horizontal, or Vertical?

__ boundaries that act as barriers between members of the organization and the outside world.

Orginizational Barriers

A

External

26
Q

Geographic, External, Horizontal, or Vertical?

__ boundaries that act as barriers between members of the organization and the outside world.

Orginizational Barriers

A

External

27
Q

Geographic, External, Horizontal, or Vertical?

__ boundaries that function as barriers between members of the same organization who are physically separated

Orginizational Barriers

A

Geographic

28
Q

The __ of an organization defines how tasks are divided, grouped and coordinated in an organization.

Downsizing

A

Structure

29
Q

Orginizational __ is a reduction in organizational size and operating costs implemented by management in order to improve organizational efficiency, productivity, and/or the competitiveness of the organization.

Downsizing

A

Downsizing

30
Q
  1. __ are organizational members who involuntarily lose their jobs due to organizational downsizing.
  2. __ are employees who remain after an organizational downsizing takes place.

Downsizing

A
  1. Victims
  2. Survivors
31
Q

Survivor __: which is a feeling of despair felt by those who survive an organizational downsizing due to feelings of sympathy for the victims of the downsizing and concern for their own well-being.

Downsizing

A

Survivor Guilt

32
Q

Pro__

__ Technology is used to convert raw materials into outputs using a type of production known as continuous process

A

Process

33
Q

Rou__

Degree of __ represents the level of predictability in the process of converting inputs into outputs, and this level of predictability helps to determine the appropriate structure for an organization.

A

Routiness

34
Q

Com__

__ is a measure of the difficulty of the tasks performed necessary to convert inputs into outputs.

A

Complexity

35
Q

Process, Unit, or Mass Technology

Organizations that create unique outputs use __ technology to convert their inputs into outputs.

A

Unit

36
Q

Process, Unit, or Mass Technology

Organizations that create unique outputs use __ technology to convert their inputs into outputs.

A

Unit

37
Q

Process, Unit, or Mass Technology

This type of technology has a low degree of routineness, a low level of complexity, and is best served by an organic structure, which encourages individual decision making and communication between members of an organization.

A

Unit Technology

38
Q

Process, Unit, or Mass Technology

Organizations whose outputs are large quantities of standardized goods use __ technology to convert their inputs into outputs.

A

Mass

39
Q

Process, Unit, or Mass Technology

This type of technology has a high degree of routineness and a moderate degree of complexity and is best served by a mechanistic structure, which discourages individual decision-making and communication between members of an organization.

A

Mass Technology

40
Q

Process, Unit, or Mass Technology

Organizations that use a continuous process to convert raw materials into outputs via a highly automated process use __ technology.

A

Process

41
Q

Process, Unit, or Mass Technology

This type of technology has a high degree of routineness and complexity and relies heavily on machines to create outputs. Since this type of technology requires a small number of people to function, it is best served by an organic structure.

This type of structure encourages individual decision-making and communication between members of the organization, which is important in order to keep the process flowing smoothly.

A

Process Technology

42
Q

__ specialization:

Which determines how tasks are subdivided into separate jobs. The more a job is broken down into small tasks, the more specialization is required by each individual worker.

A

Work

43
Q

_ : which establishes how jobs are grouped together.

A

Departmentalization

44
Q

Form__ / Dep__ / OR __ Specilization

__ :

Which determines to what degree the jobs in the organization are standardized and to what extent members of the organization are governed by rules and regulations.

A

Formalization

45
Q

A __ organizational structure is a structure that is designed to create more customer value using fewer resources than a traditional organizational structure.

A

Lean

46
Q

A __ stream is the sequence of activities required to design, produce and provide a good or service.

From a Customers Perspective

A

Value Stream

47
Q

Organizational __ is the plan a company uses to achieve their objectives.

A

Strategy

48
Q

Innovation, Cost Minimization, OR Imitation Strategy?

__ __ strategy, which encourages tightly controlled costs, no unnecessary innovation or marketing expenses, and strong price cutting while selling a basic product through established channels:

This strategy is best served by the highly formalized mechanistic structure.

A

Cost Minimization

49
Q

Innovation, Cost Minimization, OR Imitation Strategy?

__ Strategy :

Which emphasizes the introduction of new products and services.

A

Innovation

50
Q

Innovation, Cost Minimization, OR Imitation Strategy?

__ strategy :

Which uses both the organic and mechanistic structures to achieve its goals:

The flexibility of the organic structure is needed to investigate new product ideas, and the tight controls of the mechanistic structure are needed to mass-produce the products once they have been selected.

A

Imitation Strategy

51
Q

Innovation, Cost Minimization, OR Imitation Strategy?

This strategy is best served by an organic structure, which allows input from all members of the organization.

A

Innovation Strategy

52
Q

What 2 elements of an orginizational structure have been shown to be tied to job satisfaction?

A

Work Specilization and Centralization

Business 107: Organizational Behavior (20 decks)

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