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Business 107: Organizational Behavior > Chapter 14 > Flashcards

Chapter 14 Flashcards

1
Q

__ __ occurs due to disagreements in goals, facts or expectations.

A

Workplace Conflict

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2
Q

Tra__, Int__, Man__ Co__

What are the three views of conflict?

A
  1. Traditional
  2. Interactionalist
  3. Managed Conflict
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3
Q

Traditional, Interactionalist, OR Managed Conflict?

__ is when an individual views conflict as completely negative and disruptive.

Conflcit Views

A

Traditional Conflict

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4
Q

Traditional, Interactionalist, OR Managed Conflict?

Conflict can empower a group as well as destroy it.

It can be functional OR dysfunctional.

What conflict view is this called?

A

Interactionalist Conflict

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5
Q

Traditional, Interactionalist, OR Managed Conflict?

Individual accepts conflict as an inevitable part of business and deals with it without encouraging it.

This conflict view is called managed conflict OR __ __ view.

A

Human Relation View

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6
Q

Traditional, Interactionalist, OR Managed Conflict?

What type of perspective believes that conflict is dysfunctional unless everyone involved positively benefits when the conflict is resolved?

A

Interactionalist

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7
Q

__ conflict is the disagreement between groups or employees regarding work-related issues

A

Organizational

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8
Q

Ta__, Rel__, Pro__

What are the three sources of orginizational conflict?

Organizational Conflict

A
  1. Task
  2. Relationship
  3. Process
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9
Q

Task, Relationship, or Process Conflict?

__ conflict involves differences based on work details and goals.

Organizational Conflict

A

Task

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10
Q

Task, Relationship, or Process Conflict?

__ conflict is a type of personal conflict that develops over disagreements and differences between individuals or groups.

Organizational Conflict

A

Relationship

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11
Q

Task, Relationship, or Process Conflict?

__ conflict deals with disagreements on the procedure of a specific work assignment.

Organizational Conflict

A

Process

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12
Q

A __ __ deals with five steps that help alleviate friction, disagreement, problems or fighting.

A

Conflict Proccess

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13
Q

1. Inc__ / 2. Per__ / 3. Out__

The five steps for Conflict Proccess?
1. Potential Opposition or __
2. Cognition and __
3. __
4. Behavior
5. __

Conflict Process

A
  1. Potential Opposition or Incompatibility
  2. Intentions
  3. Outcomes
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14
Q

__ __ or Incompatibility

In this stage, there are potential areas of conflict that could develop, and they consist of communication, structure and personal variables.

Conflict Process

A

Potential Opposition or Incompatibility

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15
Q

During this stage, the perception of conflict arises between the parties.

Conflict Process

A

Cognition and Personalization

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16
Q

The __ stage of conflict process results in decisions to take action in a certain way.

A

Intentions

17
Q

2. Com__ / 3. Avo__

The three ways one can use intentions to solve conflicts are:
1. Collaborative
2. __
3. __

A
  1. Compromising
  2. Avoidance
18
Q

__ or where the conflicts become visible through yelling, fighting or crying.

A

Behavior

19
Q

The term __ __ is used to describe a person or group of people who intervene to help those involved in a dispute resolve their conflict.

A

Third Party

20
Q

Facilitator, Consultant, Mediator, OR Arbitrator?

The __ role is used to help organize and arrange meetings between the disputing parties, set agendas, guide productive discussions, and keep a record of what is being discussed.

Types of third parties.

A

Facilitator

21
Q

Facilitator, Consultant, Mediator, OR Arbitrator?

The __ role is used to aid the disputing parties in analyzing and understanding the reasons for the conflict so that they can plan a resolution strategy.

Types of third parties.

A

Consultant

22
Q

Facilitator, Consultant, Mediator, OR Arbitrator?

The __ is the most active role a third party can hold. He or she listens to both sides of the disagreement in a casual setting to encourage a mutual understanding of the root issue. Once each disputant shares his or her thoughts, they must develop a solution that is acceptable to both parties.

Types of third parties.

A

Mediator

23
Q

Facilitator, Consultant, Mediator, OR Arbitrator?

The __ role is the most aggressive role a third party can have. The arbitrator listens to both sides, keeps a record, examines the issue, determines who is right or wrong in the conflict, and decides how the conflict must be settled.

Types of third parties.

A

Arbitrator

24
Q

A typical __ session will involve the mediator sitting the disputing parties down face-to-face and asking that each of them listen as the other party explains their side of the story. No record is kept.

A

Mediation

25
Q

Ba__

__ is a joint process of finding a mutually acceptable solution to a complex conflict.

A

Bargaining

26
Q

Distributive OR Integrative

In __ bargaining, the conflict is due to the fact that the goals of one party are against the goals of the other party, known as a win-lose situation.

A

Distributive Bargaining

27
Q

Distributive OR Integrative

__ bargaining is an approach which concentrates on finding a win-win situation for both parties involved in the conflict.

A

Integrative Bargaining

28
Q

Neo__

__ is an open process for two parties to find an acceptable solution to a complicated conflict.

A

Negotiation

29
Q

1. Pla__ / 2. Ru__ / 3. Jus__ / 4. So__ / 5. Imp__

Identify the five steps in the negotiation process:

  1. Preperation and __
  2. Definition of ground __
  3. Clarification and __
  4. Bargaining and Problem __
  5. Closure and __
A
  1. Planning
  2. Rules
  3. Justification
  4. Solving
  5. Implementation
30
Q

In this step, rules and procedures will be established for the planned negotiation.

Five Steps of Negotiation

A

Definition of ground rules.

31
Q

In this step, both parties will organize and accumulate the information necessary to have an effective negotiation.

Five Steps of Negotiation

A

Preperation and Planning

32
Q

In this step:

The positions of both parties are discussed at length.

Each side will get a chance to explain, justify and support their original request.

This part of the negotiations should not be argumentative, but instead, it should provide the opportunity for each side to educate and inform each other about their position.

Five Steps of Negotiation

A

Clarification and Justification

33
Q

In this step, the parties will discuss at length a conflict or issue, and a give-and-take must occur to come to a solution.

Five Steps of Negotiation

A

Bargaining and Problem Solving

Business 107: Organizational Behavior (20 decks)

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