Chapter 11

Question 1

__ Communication, or the sharing of organizational information, remains a vital and critical tool when trying to create and maintain a competitive advantage.

Answer 1

Orginizational Communication

Question 2

What are the two types of communication in a business?

Answer 2

Internal and External

Question 3

Upward, Horizontal, and Downward Communication are all types of __ communication.

Answer 3

Internal organizational communication

Question 4

Upward, Downward, or Horizontal?

__ communication includes the communication that goes from top to bottom, or from manager to subordinate.

Answer 4

Downward

Question 5

Upward, Downward, or Horizontal?

__ communication occurs between organizational members who are on the same level in the managerial hierarchy of the organization.

Answer 5

Horizontal

Question 6

Upward, Downward, or Horizontal?

__ communication is all about feedback, namely subordinates providing feedback to their managers.

Answer 6

Upward

Question 7

The __ includes all the informal conversations that occur between organizational members that are not officially sanctioned.

Answer 7

Grapevine

Question 8

Com__

Barriers to __ are specific items that can distort or prevent communication within an organization.

Answer 8

Communication

Question 9

Ph__ Barrier

What type of communication barrier does this describe?

Two employees had a physically-separated work environment that led to difficulty in finishing the idea.

Answer 9

Physical Barrier

Question 10

St__ Differences

What type of communication barrier does this describe?

This type of barrier exists due to differences in organizational hierarchy where employees have difficulty communicating either up or down the corporate ladder.

Answer 10

Status Differences

Question 11

Eff__ Communication

__ communication is a two-way information-sharing process where one person sends a message that’s easy for the receiver to understand. In business, effective communication helps individuals work more productively and efficiently.

Answer 11

Effective

Question 12

Pratical, Factual, Concise and Clear, and Persuasive communication are all examples of what type of communication?

Answer 12

Effective Communication

Question 13

The FOUR types of Effective Communication are:
1) Pratical
2) __
3) Concise and Clear
4) __

Answer 13

2) Factual
4) Persuasive

Question 14

Practical, Factual, Concise and Clear, or Persuasive?

__ is when the message provides useful information that makes it easy to understand the policy.

Answer 14

Practical

Question 15

Practical, Factual, Concise and Clear, or Persuasive?

__ communication provides specific details and information that is accurate and ethical.

Answer 15

Factual

Question 16

Practical, Factual, Concise and Clear, or Persuasive?

__ means any communication message should be easy to understand.

Answer 16

Clear and Concise

Question 17

Practical, Factual, Concise and Clear, or Persuasive?

It is concerned with the ability to capture the receiver’s attention and motivate them to a desired action.

Answer 17

Persuasive