Chapter 15 Flashcards
__ is the action of leading people in an organization towards achieving goals.
Leadership
Setting a clear __ means influencing employees to understand and accept the future state of the organization.
Vision
__ employees means to find out enough about the needs and wants of employees, giving them what they need and providing praise for a job well done.
Motivating Employees
1. Vi__ / 2. Mot__ / 3. Gui__ / 4. Bui__
What are the roles of leadership (4)?
1. Setting up a clear __.
2. __ Employees.
3. __ Employees.
4. Building __.
- Setting up a clear vision
- Motivating Employees
- Guiding Employees
- Building Morale
A __ leadership role is an officially assigned position given to someone based on their ability to perform the job.
Formal
An __ leadership role is an unofficial role a person takes on based on their charismatic influence over a group of people.
Informal
__ can be defined as a manager’s ability to influence others.
Power
__ power is independent from the position a manager holds in an organization and rests solely in the individual in things such as a manager’s personality, experience and special knowledge.
Personal
1. Ref__ / 2. Ex__
What are the two types of personal power?
- Referent Power
- Expert Power
Referent OR Expert?
__ power is the result of a subordinate’s respect and adoration for the manager and is seen when an employee seeks to identify with the manager with whom they admire.
Referent Power
__ power allows a manager to influence the behaviors of subordinates through their special knowledge, experience or skills relating to the work the subordinates must perform.
Expert Power
