CH 8: Organizational Culture

Question 1

How to stand out at a new job

Answer 1

The power of first impressions

See how ppl behave by arriving early and staying late

Network with people and find out how the organization works

Ask for advice

Over deliver

Question 2

Organizational culture

Answer 2

The set of shared, taken for granted implicit assumptions that a group holds and that determines how it perceives, thinks abt, and reacts to diff envs

Question 3

What drives org culture

Answer 3

Founders values
Industry and bus env
National culture
Orgs vision and strategy
Behavior of leaders

Question 4

Flow of organization culture

Answer 4

1-drivers of org culture
2-org culture
3-org culture and internal processes
4-group and social processes
5- work attitudes and behaviors
6-overall performance

Question 5

Org structure

Answer 5

A formal system of task and reporting relationships that coordinates and motivates an organization’s members so that they can work together to achieve the organization’s goals.

Question 6

what is org structure concerned with

Answer 6

Concerned with who reports to whom and who specializes in
what work.

Question 7

3 levels of organizational culture

Answer 7

Level 1- observable artifact-physical manifestations of culture

level 2-espoused values-explicitly values and norms

Level 3- basic assumptions-core values of the org

Question 8

Competing values framework cultures

Answer 8

-adhocracy
-clan
-hierarchy
-market

Question 9

Adhocracy culture

Answer 9

External focus/flexibility
Adaptable, innovative, creative

Question 10

Clan culture

Answer 10

Internal focus/ flexibility
Collaboration, communication, morale

Question 11

Hierarchy culture

Answer 11

internal/stability
Consistency, structured work env

Question 12

Market culture

Answer 12

External env/stability
Customer focus, competitiveness, productivity, profitability

Question 13

Symbol

Answer 13

an object, act, etc that conveys meaning to others

Question 14

Stories-

Answer 14

narrative based on true events repeated to emphasize particular value

Question 14

heros

Answer 14

person whose accomplishments embody the values of the
organization.

Question 15

Rites and rituals:

Answer 15

activities and ceremonies that celebrate important
occasions and accomplishment

Question 16

Organizational socialization

Answer 16

the process by which people learn the values,
norms, and required behaviors of an organization.

Question 17

Results revealed

Answer 17

1. An organization’s culture matters.
2. Employees have more positive work attitudes when working in organizations with clan cultures.
3. Clan and market cultures are more likely to deliver higher customer satisfaction and market share.
4. Operational outcomes, quality, and innovation are more strongly related to clan, adhocracy, and market cultures than to hierarchical ones.
5. An organization’s financial performance is not strongly related to organizational culture.
6. Companies with market cultures tend to have more positive organizational outcomes.

Question 18

4 most asked interview questions

Answer 18

Whats ur fav movie
Whats ur fav website
What makes you uncomfortable
What’s the last book u read for fun

Question 19

Person-org fit

Answer 19

Reflects the extent to which ones personality matches the org climate, values, and culture of the org

Question 20

Ways to change org culture

Answer 20

Formal statements
Stores
rites/rituals

Question 21

Common elements of orgs proposed by edger shein

Answer 21

Common purpose
Coordinated effort
Division of labor
Hierarchy of authority

Question 22

Common purpose

Answer 22

gives everyone an understanding of the orgs reason for being

Question 23

Coordinated effort

Answer 23

the coordination of individual effort into groupwide effort.

Question 23

Division of labor

Answer 23

having discrete parts of a task done by diff people

Question 23

Hierarchy of authority

Answer 23

making sure the right people do the right things at the right time (unity of command)

Question 24

common elements authorities agree on

Answer 24

Span of control
Authority
Centralized

Question 25

span of control

Answer 25

the number of people reporting directly to a given manager; narrow or wide

Question 26

authority

Answer 26

Accountability, responsibility, and delegation; line versus staff positions

Question 27

centralized vs decentrialized authority

Answer 27

who makes decisions upper management or middle

Question 28

Matrix structure-

Answer 28

Combines functional and
divisional chains
of command in a
grid so that there
are two command
structures: vertical
and horizontal.

Question 29

horizontal design

Answer 29

Teams or workgroups, either temporary or permanent, are used to improve collaboration and work on shared tasks by breaking down internal boundaries.

Question 30

hollow/network structure

Answer 30

The organization has a
central core of key
functions and outsources
other functions to vendors
who can do them cheaper
or faster

Question 31

Modular structure

Answer 31

The firm assembles product chunks, or modules, provided by outside contractors.

Question 32

Virtual organization

Answer 32

Organization whose members are geographically distant, usually
working via e-mail, collaborative computing, and other computer
connections.

Question 33

virtual structure

Answer 33

Company outside a company that is created “specifically to
respond to an exceptional market opportunity” that is often
temporary.

Question 34

LINK BETWEEN STRATEGY, CULTURE, and STRUCTURE

Answer 34

Org culture and org structure should be aligned w its vision and strategies

If managers change strategies then they need to change the culture and structure

As companies grow the culture and structure need to grow with it